LISETTE M. PARKER
McAllen,TX
Summary
Experienced Information Technology professional and U.S. Navy veteran with over 12 years of military and civilian technical support experience. Skilled in hardware and software troubleshooting, network support, customer service, system administration support, and user training. Current student pursuing a Bachelor of Business Administration in Information Systems with a minor in Cyber Security at the University of Texas Rio Grande Valley. Proven ability to work independently, solve technical problems, manage multiple priorities, and provide outstanding customer service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner / Lash Stylist
LizzaLash
03.2016 - Current
- Own and operate a successful lash extension business.
- Schedule appointments and manage client communications.
- Maintain inventory, supplies, equipment, and financial records.
- Deliver exceptional customer service and client care.
- Promote products and services to increase customer retention.
- Maintain a clean, safe, and sanitary work environment.
- Resolve customer concerns professionally and efficiently.
Owner
Lizzapooh
03.2012 - 01.2015
- Designed and produced custom children's clothing and accessories.
- Managed inventory, sales, customer orders, and business operations.
- Worked directly with photographers and clients to fulfill custom requests.
Technical Assistant
Hidalgo County IT Department
10.2006 - 02.2008
- Provided technical support for county employees.
- Assisted Information Systems Administrators with daily operations.
- Troubleshot hardware and software issues.
- Installed, configured, and maintained computer systems.
- Assisted field technicians with technology deployments and repairs.
Information Systems Technician (IT2)
United States Navy
09.1997 - 04.2006
- Provided hardware, software, and network support for military operations.
- Installed, imaged, configured, and deployed computer workstations.
- Managed Local Area Networks (LANs) and Wide Area Networks (WANs).
- Supported Microsoft Windows operating systems and server environments.
- Performed system diagnostics, maintenance, and troubleshooting.
- Managed classified and unclassified communications systems.
- Served as LAN Server Backup Administrator.
- Supported over 200 user accounts during the COMPOSE 2000 migration project.
- Trained and supervised six junior personnel.
- Maintained communications security (COMSEC) equipment and records.
- Operated satellite, radio frequency, and military communications systems.
- Ensured compliance with security policies and operational procedures.
Education
Certificate - Culinary Arts
South Texas Community College
McAllen, TXBachelor of Business Administration - Information Systems, Cyber Security
University of Texas Rio Grande Valley (UTRGV)
McAllen, TX06-2029
Instructor Certification - undefined
University of Cosmetology Arts and Sciences
McAllen, TX01-2018
Licensed Esthetician - undefined
University of Cosmetology Arts and Sciences
McAllen, TX05-2017
Business Management Coursework
Syracuse University University College
Syracuse, NY06-2014
Associate of Science - Computer Systems
Coastline Community College
Fountain Valley, CA08-2011
Skills
- Technical Support & Help Desk
- Hardware & Software Troubleshooting
- Windows Operating Systems
- Microsoft Office Suite
- Microsoft Outlook
- Active Directory
- Computer Imaging & Deployment
- LAN/WAN Administration
- Network Troubleshooting
- Customer Service
- Inventory Management
- User Training
- System Configuration
- Information Security Fundamentals
- Cyber Security Principles
Certification
- U.S. Navy Technical Training
- High Frequency (HF) and Ultra High Frequency (UHF) Communications Operator
- Windows 2000 Administration
- Exchange 2000 Server Administration
- Active Directory Fundamentals
- Backup and Recovery Procedures
- Leadership Training
- First Line Leadership Development Program
- Business & Entrepreneurship
- V-WISE Veteran Women Igniting the Spirit of Entrepreneurship Program
- Cosmetology Certifications
- Esthetician License #1716067
- HairArt Lash Extensions Certification
HONORS & ACHIEVEMENTS
Navy Achievement Medal for COMPOSE 2000 Upgrade Project aboard USS Fitzgerald, Business Achievement Award (Two-Time Recipient), Held Top Secret Security Clearance during military service
ADDITIONAL INFORMATION
- U.S. Navy Veteran
- Typing Speed: 40 WPM
- Bilingual: English and Conversational Spanish
- This version focuses on your IT background, current Information Systems degree, and Cyber Security minor, making it much stronger for technology support, help desk, information systems, and entry-level cybersecurity positions.
Timeline
Owner / Lash Stylist
LizzaLash
03.2016 - Current
Owner
Lizzapooh
03.2012 - 01.2015
Technical Assistant
Hidalgo County IT Department
10.2006 - 02.2008
Information Systems Technician (IT2)
United States Navy
09.1997 - 04.2006
Instructor Certification - undefined
University of Cosmetology Arts and Sciences
Licensed Esthetician - undefined
University of Cosmetology Arts and Sciences
Business Management Coursework
Syracuse University University College
Associate of Science - Computer Systems
Coastline Community College
Certificate - Culinary Arts
South Texas Community College
Bachelor of Business Administration - Information Systems, Cyber Security
University of Texas Rio Grande Valley (UTRGV)