Liz Patrick
Fort Wayne,IN
Overview
18
18
years of professional experience
Work History
Manager Medical Clinical Ops
Optum Home and Community Care
, IN
05.2021 - Current
- Led process improvement initiative with 40% reduction in customer/provider complaints
- Successful establishment of key partnerships with providers for implementation of post-acute readmissions strategy with 10% reduction in hospital readmissions in 12 months
- Led process improvement initiative increase in post acute sales programs with a 24% increase in 2 mos
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Facilitated bi-weekly regional market educational sessions that led to innovative solutions for long-standing operational challenges
- Collaboration with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security
- Monthly chart/quality audits resulting in a 15% increase in overall team scores
- On-site and virtual meetings and collaboration with internal/external stakeholders
- Enterprise wide MDS completion task force utilizing Lean Processes
- Project Management Task Force for, 'Member Engagement Experience and Performance Survey,' resulting in a 12% increase in return of surveys
Clinical Team Manager
Navihealth
02.2020 - 05.2021
- Led process improvement and implementation strategies for a reduction in appeals with external stakeholders with a 32% decrease in appeals in 6 mos
- Data analysis initiative and collaboration with senior leaders for optimization of workflows with successful reduction of administrative tasks
- Lead Interviewer and hiring manager for 29 newly added Clinical Lead positions
- Utilization management of OOS BCBSM, HUM, UHG, OCN and BPCI plans
- Collaboration with OCN Health Care Practitioners and Case Management staff for Complex Care Rounds
- Successful management of programming pilots for nh access, IVR satisfaction surveys, and AAA referrals for UHG and OCN DSNP members
- Data driven analysis of KPI performance to meet company objectives
- Development and Implementation of Quality Chart Series/bi-weekly education opportunities for IN market
Skilled Inpatient Care Coordinator
Navihealth
05.2019 - 01.2020
- Top market performer with 90% Upheld rate for all appealed cases
- Dual management of MA and VBC members
- Implemented innovative strategies to overcome challenges in patient engagement
- Engaged patients in discussions to tailor treatment options to individual preferences
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients
Area Director of Rehab
Exceptional Rehab
Indiana
01.2009 - 01.2019
- Management of 4 skilled nursing facilities and 38 direct reports
- Successful launches of 2 new inpatient rehab departments including hiring and orientation of rehab staff, purchasing equipment, implementation of P&P and coordination of community marketing events
- Presenter at Medical Advisory Board comprised of local hospital administrators and leaders with a focus on decreasing hospital readmissions
- Guest speaker for local area Chamber of Commerce, 'Breakfast before business'
- Supervision of 4 clinical fellows
- 10 years of deficiency free rehab surveys from the State Board of Health's annual reviews
- Implementation of 2 new Outpatient Rehabilitation programs with a 40% increase in revenue from Q1 to Q4
Director of Speech Pathology
Nightingale HHC
Indianapolis, IN
01.2007 - 01.2009
- Development and implementation of Policy & Procedures for SLP program
- Monthly staff education for SLP staff
- Development of oral motor exercise program for utilization via Telehealth
- Interpretation of prescription, evaluation and establishment of treatment plans
- Documentation audits and education to ensure compliance with Medicare guidelines
Timeline
Manager Medical Clinical Ops
Optum Home and Community Care
05.2021 - Current
Clinical Team Manager
Navihealth
02.2020 - 05.2021
Skilled Inpatient Care Coordinator
Navihealth
05.2019 - 01.2020
Area Director of Rehab
Exceptional Rehab
01.2009 - 01.2019
Director of Speech Pathology
Nightingale HHC
01.2007 - 01.2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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