Liz Patton
Charlotte,NC
Summary
Accomplished non-profit professional with expertise in budget management and team leadership. Known for successfully streamlining operational processes and enhancing program effectiveness, resulting in increased organizational impact and sustainability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Mission Delivery
Make-A-Wish Central & Western North Carolina
Charlotte, NC
09.2025 - Current
- Developed and implemented strategic plans to enhance organizational growth and mission impact.
- Managed resource allocation across departments to maximize operational efficiency and effectiveness.
- Monitored budget management processes to ensure financial sustainability and compliance with regulations.
- Facilitated cross-departmental collaboration to promote a unified approach to achieving organizational goals.
- Streamlined processes to enhance service delivery and improve overall program effectiveness.
- Grants 25+ wishes annually.
Wish Director
Make-A-Wish Central & Western North Carolina
Charlotte, NC
09.2023 - 08.2025
- Streamlined processes for wish requests, improving response time and overall client satisfaction.
- Monitored compliance with organizational policies, ensuring adherence to legal and ethical standards.
- Directly supervised members of the Mission Delivery Team.
- Completed financial closeout of wishes and ensure that files are closed accurately and completely.
- Oversaw the completion of incoming wish assists.
- Worked with local professional sports organizations to fulfill team-related wishes.
- Granted 35+ wishes annually.
Associate Director of Wishes
Make-A-Wish Central & Western North Carolina
Charlotte, NC
09.2021 - 08.2023
- Implementation of national and chapter wish-granting policies, guidelines, standards, and procedures to ensure reliable program quality.
- Coordinated resources and details necessary to complete wishes of all types, while managing and tracking the wish process and budget.
- Granted 45+ wishes annually.
Wish Manager
Make-A-Wish Central & Western North Carolina
Charlotte, NC
09.2019 - 08.2021
- Directly supervised member(s) of the Mission Delivery team.
- Granted 50+ wishes annually.
Senior Wish Specialist
Make-A-Wish Central & Western North Carolina
Charlotte, NC
09.2018 - 08.2019
- Facilitate the wish-granting process, and oversee all arrangements necessary in organizing and completing wishes of various types.
- Granted 95+ wishes annually.
Wish Specialist
Make-A-Wish Central & Western North Carolina
Charlotte, NC
08.2012 - 08.2018
- Grants 125+ wishes annually
Education
Bachelor of Science - Sociology
North Carolina State University
Raleigh, NC05-2012
Skills
- Strategic planning/leadership
- Budget management
- Policy implementation
- Process optimization
- Team leadership
- Process improvement/data analysis
- Records and database management
- Salesforce
Certification
Certified Non-Profit Professional - Non-Profit Leadership Alliance
(expected completion January 2026)
(expected completion January 2026)
Volunteer Experience
- Board Member - Camp CARE (September 2019 - May 2025)
- Staff Volunteer - Camp CARE (June 2015 - August 2019)
Timeline
Director of Mission Delivery
Make-A-Wish Central & Western North Carolina
09.2025 - Current
Wish Director
Make-A-Wish Central & Western North Carolina
09.2023 - 08.2025
Associate Director of Wishes
Make-A-Wish Central & Western North Carolina
09.2021 - 08.2023
Wish Manager
Make-A-Wish Central & Western North Carolina
09.2019 - 08.2021
Senior Wish Specialist
Make-A-Wish Central & Western North Carolina
09.2018 - 08.2019
Wish Specialist
Make-A-Wish Central & Western North Carolina
08.2012 - 08.2018
Bachelor of Science - Sociology
North Carolina State University