Liz Peralta
Jersey City,New Jersey
Summary
Proven track record in enhancing customer satisfaction and streamlining inventory management, notably with SAS Retail Services. Excelled in fostering team collaboration and executing efficient cash transactions, showcasing a blend of outstanding customer service and meticulous time management skills. Achieved significant improvements in product availability and store environment, contributing to a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Merchandiser
SAS Retail Services
03.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Sales Associate
Childrens Place Inc.
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Advocate
Verizon
12.2023 - 03.2024
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Associate
ShopRite
09.2022 - 11.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree - Business Administration
Hudson County Community College
Jersey City, NJ12.2025
High School Diploma -
Lincoln High School
Jersey City, NJ06.2023
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Customer Service
- Teamwork and Collaboration
- Time Management
- Cash Handling
Languages
Spanish
Native or Bilingual
Timeline
Merchandiser
SAS Retail Services
03.2024 - Current
Customer Service Advocate
Verizon
12.2023 - 03.2024
Sales Associate
Childrens Place Inc.
11.2022 - Current
Sales Associate
ShopRite
09.2022 - 11.2022
No Degree - Business Administration
Hudson County Community College
High School Diploma -
Lincoln High School
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