Liz Petnicki
Medford,NJ
Summary
Organized and dedicated Administrative Assistant with a track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant (Notary Public)
Cox Automotive Manheim Auto Auction
05.2023 - Current
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained inventory of office supplies and placed orders.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Waitress/Bartender
Legends Gourmet Pizza & Salad
09.2008 - 09.2023
- Personable, energetic and driven to exceed expectations-recognized by supervisors, co-workers and customers for ability to provide attentive service, anticipate guest needs, cultivated repeat business, and lead the team with menu upselling.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
BDC Manager
Notary public/ City Auto Park
02.2011 - 03.2023
- Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals.
- Ensures all internet leads are followed up with until competition of sale.
- Exhibit ethical behavior, provide the highest degree of customer. satisfaction and be honest in all aspects of dealing with customers.
- Manage and track all leads.
- Maintain daily, weekly, and monthly sales forecasts.
- Work closely with executive and department managers to develop appointment setting strategies.
- Handle our customer contacts through CRM, service, follow-up and lead generations.
- Manage day-to-day business of the business development center.
- Achieve the sales and customer satisfaction objective set by management.
Finance Manager
City Auto Park
03.2019 - 03.2021
- Greeting customers to quickly and effectively transition from Sales to Finance during their purchase process.
- Gaining product knowledge to effectively recommend financing options and other products to Customers.
- Present warranties, GAP insurance and other beneficial products offered by the dealership.
- Establish and maintain strong relations with our lenders.
- Establish a positive relationship with customers as they are presented products and services.
- Strong attention to detail.
- Hitting a monthly goal while maintaining a high level of productivity.
- Accurately prepare all state, federal and dealership paperwork related to transaction and submit to accounting department in a timely manner.
- Professional appearance and work ethic.
BDC Representative
City Auto Park
02.2011 - 03.2019
- Participate in team and process development sessions, keeping positive relationships with teammates, sales teams and dealership management.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Utilize CRM tracking system daily.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Ensured adherence to industry regulations and dealership policies throughout all customer interactions.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Expanded clientele base with targeted prospecting efforts to identify potential customers in the market area.
- Improved overall team morale by actively contributing to a positive work environment and supporting colleagues when needed.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to team success by consistently meeting or exceeding individual performance goals.
- Present initial financing options based on customer needs.
Education
English - English
Burlington County College
Mount Laurel, NJ01.2010
High School Diploma -
Burlington County Institute of Technology
Westampton NJ06.2008
Skills
- Excellent Organizational Skills
- Strong Customer Relations Skills
- Computer Proficiency
- Data Entry
- Detail oriented
- Telephone Answering
- Word Processing and Typing
- Report & Document Preparation
- Filing
- Vinsolutions
- CDK
- Customer Service
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Database entry
- Excel spreadsheets
- Appointment Scheduling
- Professional and mature
- Deadline-oriented
- Data organization
- Verbal Communication
- Invoice Processing
- Meticulous attention to detail
- Relationship Building
- Data Management
- Customer Retention
Certification
Certified Notary Public
Timeline
Administrative Assistant (Notary Public)
Cox Automotive Manheim Auto Auction
05.2023 - Current
Finance Manager
City Auto Park
03.2019 - 03.2021
BDC Manager
Notary public/ City Auto Park
02.2011 - 03.2023
BDC Representative
City Auto Park
02.2011 - 03.2019
Waitress/Bartender
Legends Gourmet Pizza & Salad
09.2008 - 09.2023
English - English
Burlington County College
High School Diploma -
Burlington County Institute of Technology
Certified Notary Public
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