Deborah Phelps
Portage,IN
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
33
33
years of professional experience
Work History
Assistant Manager
Duneland Station Deli
01.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Bus Driver
Duneland School Corporation
10.2002 - 08.2022
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Secretary to the VP of Mortgage Servicing
South Holland Savings And Trust
03.1991 - 07.1994
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Created and updated records and files to maintain document compliance.
Education
High School Diploma -
Thornridge High School
Dolton, IL06.1983
Skills
- Product and Service Knowledge
- Operations Management
- Cost Reduction
- Employee Scheduling
- Task Delegation
- Team Motivation
Timeline
Assistant Manager
Duneland Station Deli
01.2021 - Current
Bus Driver
Duneland School Corporation
10.2002 - 08.2022
Secretary to the VP of Mortgage Servicing
South Holland Savings And Trust
03.1991 - 07.1994
High School Diploma -
Thornridge High School
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