Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Liz Pou

Management
Miami,FL

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Walmart
04.2011 - 11.2022
  • Reviewed sales and gross profit report to assess company efficiency.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored security to protect employees, customers and property.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Education

Full Specialist

South Florida Beauty Academy , Miami, FL
10.2021

Skills

  • Staff Training
  • Customer Relationship Management
  • Staff Development
  • Staff Supervision
  • Time Management
  • Business Planning
  • Financial Management
  • Business Administration
  • Staff Management
  • Customer Relations
  • Cost Control
  • Business Development Understanding
  • Project Management
  • Vendor Performance Monitoring
  • Retail Operations Management
  • Product and Service Knowledge
  • Property Tours
  • Scene Blocking
  • Reviewing Performance
  • Hiring and Training
  • Policy Administration
  • Operational Efficiency and Safety
  • Performance Tracking and Evaluations
  • Strategic Planning
  • Recruiting and Interviewing
  • Team Motivation
  • Shrinkage Prevention
  • Sales and Marketing
  • Schedule Oversight
  • Customer Service and Satisfaction
  • Employee Performance Evaluations
  • Shift Coverage
  • Sales Reporting
  • Training and Development
  • Retail Space Planning
  • Overseeing Employees
  • Operational Excellence
  • Cash Deposits and Receipts
  • Training
  • Merchandising
  • Reporting

Certification

  • NOTARY PUBLIC FLORIDA
  • FULL SPECIALIST LIC
  • BODY TREATMENTS CERTIFICATE FLORIDA
  • REAL ESTATE CERTIFICATION

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Assistant Manager - Walmart
04.2011 - 11.2022
South Florida Beauty Academy - , Full Specialist

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Liz PouManagement