Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liz Ramirez Aleman

Miami,FL

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

11
11
years of professional experience

Work History

Pharmacy Front Desk

Santos Family Pharmacy
07.2017 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while the medication it is ready
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.

Pasteur Medical Front Desk

Pasteur Medical Center
07.2015 - 07.2017
  • Coordinated patient scheduling, check-in, check-out.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Pharmacy Front Desk

Pasteur Pharmacy
04.2012 - 07.2015
  • Greeted guests at front desk and engaged in pleasant conversations while the medication it is ready
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Education

No Degree - E.S.L

Hudson County Community College
Jersey City, NJ
07.2007

High School Diploma -

Ramon Pando Ferrer
Santa Clara, Cuba
05.2007

Skills

  • Maintaining Guest Records
  • Protective Coatings
  • Information Updates
  • Multi-Line Telephone Systems
  • Front Desk Operations
  • Answer Telephone Calls
  • Hospitality Service
  • Customer Assistance
  • Preparing Memos
  • Scheduling Appointments

Timeline

Pharmacy Front Desk

Santos Family Pharmacy
07.2017 - Current

Pasteur Medical Front Desk

Pasteur Medical Center
07.2015 - 07.2017

Pharmacy Front Desk

Pasteur Pharmacy
04.2012 - 07.2015

No Degree - E.S.L

Hudson County Community College

High School Diploma -

Ramon Pando Ferrer

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Liz Ramirez Aleman