Janeth Duarte
Santa Rosa,USA
Summary
Dynamic leader with proven expertise in staff and customer relationship management at ProClean Services. Achieved remarkable improvements in customer satisfaction through effective coaching and mentoring of teams. Recognized for skills in conflict resolution and team leadership, driving operational excellence and surpassing organizational goals via strategic decision-making.
Overview
6
6
years of professional experience
Work History
Manager
ProClean services
Santa Rosa, California
10.2020 - 10.2024
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
- Recruited and trained new employees to meet job requirements
- Provided leadership during times of organizational change or crisis situations
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Resolved customer inquiries and complaints requiring management-level escalation
Customer Service Cashier
ProClean services
Santa Rosa, California
10.2018 - 10.2024
- Greeted customers and responded to informational requests
- Maintained current knowledge of store promotions to highlight sales to customers
- Assisted co-workers with tasks as needed to ensure smooth operations of the store
- Collected credit card and cash payments to complete transactions for customer orders
- Recommended, selected, located, and obtained products to meet customer needs
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy
Education
High School Diploma -
Beaver High School
Beaver, UT05.2018
Skills
- Customer relationship management (CRM)
- Inventory management
- Staff management
- Coaching and mentoring
- Complex Problem-solving
- Decision-making
- Staff training and development
- Customer service
- Team leadership
- Guest services
- Bilingual communication
- Organization
- Fast learner
- Staff development
- Performance evaluations
- Time management
- Product management
- Conflict resolution
- Goal setting
- Verbal and written communication
- Shift scheduling
- Work prioritization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Manager
ProClean services
10.2020 - 10.2024
Customer Service Cashier
ProClean services
10.2018 - 10.2024
High School Diploma -
Beaver High School
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