LIZ ROCHA
El Centro,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Product Operations Specialist
Gap Inc Old Navy
Calexico, CA
10.2011 - Current
- Responsible for most logistics tasks (Unloading and loading shipment, mark downs on clearance and signage changes
- Designed workflows to optimize the end-user experience across multiple platforms.
- Coordinated with cross-functional teams to ensure timely delivery of new products.
- Analyzed customer feedback to identify opportunities for product improvement.
- Identified potential problems in the production process and recommended solutions.
- Provided support to customers experiencing technical difficulties with products.
- Contacted suppliers to verify shipment details.
- Managed movement of materials and product through production.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Distributed work orders to departments.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Cash Handler
DD’s discount store
El Centro, California
05.2013 - 05.2014
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Verified identity documents when required for certain types of transactions.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Processed customer payments in a timely manner while providing excellent customer service.
- Resolved any discrepancies between the cash register total and actual money received quickly.
- Kept work area neat and organized at all times.
- Provided assistance with balancing other tellers' drawers as needed.
Cashier
Disney Store
El Centro, CA
06.2006 - 01.2008
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Medical Assistant -
Cal Regional
06.2018
High School Diploma -
Calexico Mission Academy
06.2006
Skills
- Supplier relations
- Scheduling
- Delivery oversight
- Task prioritization
- Product marketing
- Product Management
- Business Analysis
- Product Lifecycle Management
- Sales Support
- Problem-solving aptitude
- Excellent Communication
- Attention to Detail
- File Maintenance
- Organizational Skills
- Business Development
- Problem-Solving
- Meeting planning and leadership
- Team building
Timeline
Cash Handler
DD’s discount store
05.2013 - 05.2014
Product Operations Specialist
Gap Inc Old Navy
10.2011 - Current
Cashier
Disney Store
06.2006 - 01.2008
Medical Assistant -
Cal Regional
High School Diploma -
Calexico Mission Academy