Liz Rosenbaum
SPANISH FORK
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Optimal Health Family Practice & Med Spa
06.2021 - Current
- Provided exceptional customer service when addressing clent inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Receptionist
Optimal Health Family Practice
10.2017 - 06.2021
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Team Leader
Health Rejuvenation Institute
07.2013 - 05.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Education
Bachelor of Science - Healthcare Managment
Western Governors University
01.2020
Skills
- Team Leadership
- Detail-Oriented Approach
- Effective Organization
- Collaborative Team Player
- Service Excellence
- Proficient in Managing Multiple Tasks
- Analytical Problem Solving
- Consistently Reliable
- Client Support
- Billing Operations
- Scheduling and calendar management
- Administrative support
- Credit and collections
Certification
- CPR/AED Certification
- Medical Terminology Certificate
Timeline
Office Manager
Optimal Health Family Practice & Med Spa
06.2021 - Current
Receptionist
Optimal Health Family Practice
10.2017 - 06.2021
Team Leader
Health Rejuvenation Institute
07.2013 - 05.2016
- CPR/AED Certification
- Medical Terminology Certificate
Bachelor of Science - Healthcare Managment
Western Governors University
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