Summary
Overview
Work History
Education
Skills
Timeline
Technical Skills
ResearchAssistant
Elizabeth Sheridan

Elizabeth Sheridan

Neenah,WI

Summary

Leader with a passion for aligning people and processes to achieve individual, team and overall corporate goals. Proven at building and maintaining meaningful internal and external relationships to expedite problem solving and enhance strategic business decision making. Strong financial background, creating a foundation for continuous year-over-year profitability gains. Positive energy and drive with proven success overseeing highly effective teams, multiple large efforts, value delivery, and achievement of strategic goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Product Owner

01.2023 - Current
  • Realizing improved attachment and conversation rates with increased revenue and flexibility to position JM wherever jewelry is sold at the exact moment of purchase
  • Led successful delivery of game changer jeweler program that integrates directly at point of sale via an API connection that improves customer experience, streamlines jeweler processes, and offers temporary coverage for eligible purchased at the time of sale
  • Anticipated increase of funded policies by 25%+, based on pilot results.

Jewelers Mutual Group
Neenah, WI
01.2021 - Current

Product Owner

01.2021 - 01.2023
  • Established product roadmap and set framework of stakeholder feedback to ensure valuable and timely deliverables are building functionality the right way with user feedback in mind, as well as future proof design expandability
  • Drove technology ease of use/reduction of manual onboarding, automatic payments, and reporting improvements to realized growth of Traditional Jeweler Programs by writing 20% ($4.2mm) more in new business submission premium & $18.7mm in realized renewal premium for 2022, with zero additional FTE.

IT Application Development Manager

Alta Resources
Neenah, WI
01.2019 - 01.2021
  • Led team of 29 onshore & offshore IT professionals to deliver value to a variety of clients through innovative technology capabilities for software, cloud, and platform services
  • Achieved gross margin of 20% above plan, through gained efficiencies and new opportunities won above forecast, for 2 accountable P&L’s totaling 5MM+
  • Spearheaded application modernization that transformed legacy applications to become more agile and efficient
  • Effort was to assess and overhaul 24 core owned applications, resulting in with 3FTE of gained efficiency realized.

Senior Manager

01.2018 - 01.2019
  • Provided leadership, improved procedures, systems, and timelines to ensure efficient and effective value delivery
  • Led Agile development team of 13 to successfully deliver improvement initiatives, while supporting daily operations (of 20k+ WIP applications) within standard lead time at 98% and sustained 99% customer survey satisfaction score by mentoring personnel to deliver high quality, high output, and a stellar customer experience
  • Division CI Lead – project results: Loan Processing Cycle Time Reduced by 30%, CU Membership Verification Process Cycle Time Reduced by 45%, Manual Doc Identification Type Reduced by 79% & Time by 43%.

Thrivent Financial
Appleton, WI
01.2008 - 01.2019

Product Owner - CRM Salesforce Operations

01.2017 - 01.2018
  • Maximized value of products in scrum development by defining the vision, considering stakeholder wants and needs, along with resource and regulatory/compliance constraints to improve customer experience and reduce risk
  • Established the product roadmap derived from the strategy and vision, representing status and progress to stakeholders, aligned to division development budget, and prioritized features on business value.

Scrum Master

01.2015 - 01.2017
  • CRM Salesforce Redesign Migrations Team, Drove the high-impact process improvement project of a complete SalesForce CRM redesign, with a sharp focus on user interface ease of use, integrations of existing legacy systems, data migration and retention
  • Led team of 8 and successfully delivered extremely large data migration (700+ million components) with heavy technical complexity (SalesForce to SalesForce native and legacy system to SalesForce data sources, integrations (50+) and data warehouse accommodations as well as keeping 5,000+ users active and fully functional with appropriate data through go live).

Senior Business Analyst

01.2008 - 01.2015
  • Led ongoing system enhancement efforts between IT resources, legal/compliance and end users through requirements gathering, development, business reviews, change management, and production deployment
  • Green belt certification via projects that identified process improvement opportunities and operational efficiencies that resulted in captured benefits of increased beneficiary retention by 22%, reduced cycle time of death claims processing by 66%, increased productive sales capacity by 3,400 hours and increased death claim dollars retained by $8 million dollars.

Account Coordinator

Brand Directions Marketing
Neenah, WI
01.2006 - 01.2008
  • Managed all project details from concept to distribution, ensuring projects delivered on time and in/under budget for strategic national and international proposals/plans for Kimberly-Clark’s Huggies product line.

Non-Conformance Systems Coordinator

Amcor Packaging, Bemis Packaging
Neenah, WI
01.1997 - 01.2006
  • Reduced complaint resolution cycle by 30% and repeats by 20% through true root cause determination and correction
  • Created and implemented a Standard Operating Conditions program at two national locations
  • Identified process improvement opportunities and operational efficiencies to manage and track an additional $10 million of inventory & developed vendor relationship process and training materials used division wide.

Education

Salesforce Certified Administrator - undefined

2018

Certified Scrum Product Owner - undefined

2017

Certified Scrum Master - undefined

2015

Six Sigma Green Belt Certification - undefined

CSSGB - UNIVERSITY OF MICHIGAN
2013

Bachelor of Business Administration - Operations Management and Supervision

2006

Bachelor of Business Administration - Marketing

MARIAN UNIVERSITY OF FOND DU LAC
2006

Skills

  • SKILLS & EXPERTISE
  • People Leadership & Growth
  • Product Management
  • Program & Project Leadership
  • Business Process Design
  • Strategic Planning & Execution
  • System Testing & Implementation
  • Change Leadership
  • P&L Owner, Financial Planning & Forecasting
  • Continuous Improvement, Lean & Six Sigma Methodologies
  • SDLC & Agile Methodologies
  • SaaS
  • Offshore Onshore IT Resource Optimization, Motivation & ROI
  • TECHNICAL SKILLS
  • SalesForce CRM, ADO Software, Acumatica Software & Atlassian Jira software savvy, Zendesk experienced, SMS (text) expertise Data management, analysis and visualization using Microsoft Word, Excel, Outlook, PowerPoint, and Visio

Timeline

Senior Product Owner

01.2023 - Current

Jewelers Mutual Group
01.2021 - Current

Product Owner

01.2021 - 01.2023

IT Application Development Manager

Alta Resources
01.2019 - 01.2021

Senior Manager

01.2018 - 01.2019

Product Owner - CRM Salesforce Operations

01.2017 - 01.2018

Scrum Master

01.2015 - 01.2017

Thrivent Financial
01.2008 - 01.2019

Senior Business Analyst

01.2008 - 01.2015

Account Coordinator

Brand Directions Marketing
01.2006 - 01.2008

Non-Conformance Systems Coordinator

Amcor Packaging, Bemis Packaging
01.1997 - 01.2006

Salesforce Certified Administrator - undefined

Certified Scrum Product Owner - undefined

Certified Scrum Master - undefined

Six Sigma Green Belt Certification - undefined

CSSGB - UNIVERSITY OF MICHIGAN

Bachelor of Business Administration - Operations Management and Supervision

Bachelor of Business Administration - Marketing

MARIAN UNIVERSITY OF FOND DU LAC

Technical Skills

SalesForce CRM I ADO Software I Acumatica Software I Atlassian Jira I Zendesk I SMS I Data management I Microsoft Word, Excel, Outlook, PowerPoint, & Visio

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Elizabeth Sheridan