Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Liz Soto

Colorado City,CO

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Manager

7-Eleven
01.2020 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.

Manager

McDonald's
03.2015 - 07.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Night Auditor

Quality Inn Suites
01.2014 - 01.2015
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

Education

High School Diploma -

Eagle Valley High School
Gypsum, Co

Skills

  • Customer service
  • Money handling
  • Decision-making
  • Staff training and development
  • Staff supervision
  • Retail operations management
  • Employee performance evaluations
  • Microsoft Office expertise
  • Inventory management

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • ServSafe Food Handler Certification - National Restaurant Association.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

7-Eleven
01.2020 - 01.2024

Manager

McDonald's
03.2015 - 07.2019

Night Auditor

Quality Inn Suites
01.2014 - 01.2015

High School Diploma -

Eagle Valley High School

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Liz Soto