Liz Wilgeroth
Melbourne,FL
Summary
Personable and highly organized individual with strong aptitude for multitasking and problem-solving. Possesses foundational knowledge in sales coupled with proficiency in data analysis and project coordination. Driven to optimize operational processes and contribute to team success.
Overview
27
27
years of professional experience
Work History
Commercial Operations Associate
MIRION MEDICAL
07.2024 - Current
- Support the domestic sales team and distributors on creating quotations (as needed), updating the CRM system, and processing Sales Orders
- Customer support including providing order status, answering customer questions, and logistics arrangements
- Work cross departmentally to resolve customer concerns with an emphasis on customer satisfaction and swift resolution
- Respond to software activation requests following CMS Software Activation process and update the CRM accordingly
- Enter approved purchase orders
- Ensure accuracy of incoming orders including pricing, shipment terms, payment terms, and address information
- Update CRM and follow up on missing end user information and provide order/shipping confirmations when required
- Support sales operational efforts during product launch process
- Manage product trade-in during order entry, communicate return material information and follow up with customer
- Manage the sales loaner inventory, including loaner follow up and retrieval
- CRM functions including maintaining accurate customer data, acting upon exception reports, and general data integrity
- Contribute to continuous improvement of our CMS system including Operating Procedures, Work Instructions, and Forms
- Accomplish project tasks as assigned by Sales Management
Real Estate Agent/New Construction Specialist
HOMESMART COASTAL REALTY
08.2021 - Current
- Top Producer Award - Q3 2023
- $2.5 Million in sales first year in real estate - 2022
- $4.0 Million in sales second year in real estate - 2023 (60% growth YOY)
- Evaluate, analyze, and interpret real estate monthly market data to identify trends to best serve my clients goals
- Use proactive marketing, networking, and CRM system, to generate high-potential leads and build a robust client base
- Educate buyers and sellers on all aspects of the housing market and property sales process
- Continually hone market strategy by tracking which campaigns generate the most interest
- Create, Produce, and Edit Marketing Videos for Real Estate Listings, Community-Based Businesses, and updates on current real estate market trends
- Attend and sponsor corporate and community events to build relationships with potential and existing clients
- Generated positive relationships with mortgage lenders, home appraisers, home inspectors, and title companies
Lead Customer Service Coordinator
VIERA BUILDERS
06.2017 - 08.2021
- Oversee daily activities of Customer Service Coordinators
- Work closely with Construction Superintendents to finalize warranty items
- Schedule paint subcontractors appointments
- Field Customer Service calls/emails from customers
- Apply experience and judgements in the interpretation and application of service guidelines established by the company’s construction standards
- Maintain detailed reports of all warranty services and calls from homeowners
- Analyze data from 'Punchlist Manager' and report to Customer Service Director of trends/findings
- Work closely with management and clientele to find resolutions
- Conduct research and provide administrative support for special projects by preparing data and provide follow up as instructed by the Customer Service Director
Patient Experience Coordinator
HEALTH FIRST, VIERA HOSPITAL
09.2016 - 03.2017
- Round daily on hospital patients to ensure all of their needs are being met
- Analyze quality/no harm, customer experience, and stewardship data through HCAHPS/Press Ganey Data Reports and report directly to COO and the Patient Experience Analyst of trends/findings
- Take patient complaint calls and route them to the Quality/No Harm team and follow up with patients with resolutions
- Round with nurses and provide feedback to ensure the patient’s needs are being met
Executive Assistant to the VP of Nursing and Director of Nursing
HEALTH FIRST, VIERA HOSPITAL
07.2015 - 09.2016
- Manage executives’ complex calendars
- Analyze quality/no harm, customer experience, and stewardship data through HCAHPS/ Press Ganey Data and report directly to COO trend changes
- Assist the Patient Experience Analyst with patient related issues
- Prioritizes work assignments and hours as necessary to include general assistant duties
- Oversee and plan all hospital-wide associate events
- Conducts research and administrative support for special projects by preparing data and provide follow up and response to inquiries
- Makes appropriate arrangements for adequate meeting notices, locations, AV needs, any catering needs, and cleanup
- Serves as the primary resource for all associates in the area of administrative needs
- Responsible for Payroll for 15 associates
Executive Assistant to the VP of Nursing and Director of Operational Excellence
HEALTH FIRST, HOLMES REGIONAL MEDICAL CENTER
09.2014 - 07.2015
- Manage executives’ complex calendars and travel arrangements
- Prioritize work assignments and hours as necessary to include general assistant duties
- Conduct research and administrative support for special projects by preparing data and provide follow up and response to inquiries
- Make appropriate arrangements for adequate meeting notices, locations, AV needs, any catering needs
- Serve as the primary resource for all associates in the area of administrative needs
- Responsible for Payroll for 20 associates
- Complete correspondence, projects, assignments, and deliverables as required
Finance Leasing Sales Representative and Executive Administrative Assistant to President
CAPRICORN LEASING LTD.
11.2001 - 09.2014
- Manage and develop DaimlerChrysler capital equipment finance leases
- Coordinate sales of off-lease equipment
- Maintain and build relationships with DaimlerChrysler Corporation, Bank Institutions, and Vendor Personnel
- Responsible for Accounts Receivable & Payable
- Present leasing contracts and bids to Daimler Chrysler Corporate Buyers
- Manage Executive calendars
- Organize paperwork, i.e
- Correspondence, document filing, data entry
- Coordinate meeting preparation
Operations Manager
HEALTH FIRST PRO-HEALTH & FITNESS CENTER
06.2000 - 11.2001
- Responsible for facility’s daily activities as well as 50 associates
- Trouble-shoot problems/concerns and promote a healthy work environment
- Coach, mentor, and train new and existing associates
- Responsible for budget and project status reports analysis
Exercise Specialist
HEALTH FIRST PRO-HEALTH & FITNESS CENTER
01.1998 - 06.2000
- Promote wellness and healthy lifestyles through exercise
- Develop exercise programs for healthy individuals as well as individuals with heart disease, diabetes, and orthopedic conditions
- Conduct fitness tests, which included V02 Max test, body fat testing, strength and flexibility tests
- Develop and instruct wellness programs and presentations
Education
Bachelor of Science - Exercise and Sport Science
Iowa State University
Skills
- Customer service
- Strong organizational skills
- Account management
- Customer relationship building
- Office administration
- Leadership qualities
- Product and service knowledge
- Customer focus
- Strong work ethic
Timeline
Commercial Operations Associate
MIRION MEDICAL
07.2024 - Current
Real Estate Agent/New Construction Specialist
HOMESMART COASTAL REALTY
08.2021 - Current
Lead Customer Service Coordinator
VIERA BUILDERS
06.2017 - 08.2021
Patient Experience Coordinator
HEALTH FIRST, VIERA HOSPITAL
09.2016 - 03.2017
Executive Assistant to the VP of Nursing and Director of Nursing
HEALTH FIRST, VIERA HOSPITAL
07.2015 - 09.2016
Executive Assistant to the VP of Nursing and Director of Operational Excellence
HEALTH FIRST, HOLMES REGIONAL MEDICAL CENTER
09.2014 - 07.2015
Finance Leasing Sales Representative and Executive Administrative Assistant to President
CAPRICORN LEASING LTD.
11.2001 - 09.2014
Operations Manager
HEALTH FIRST PRO-HEALTH & FITNESS CENTER
06.2000 - 11.2001
Exercise Specialist
HEALTH FIRST PRO-HEALTH & FITNESS CENTER
01.1998 - 06.2000
Bachelor of Science - Exercise and Sport Science
Iowa State University
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