Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liz Zorrilla De Halstead

Student
Jacksonville,NC

Summary


Bilingual professional customer services with over 3 years experience

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

Escuela La Milagrosa
Santo Domingo , Dominican Republic
2022.04 - 2022.09
  • Answered constant flow of parents calls with minimal wait times.
  • Responded to parents requests for products, services, and company information.
  • Offered advice and assistance to parents, paying attention to special needs or wants.
  • Answered parents telephone calls promptly to avoid on-hold wait times.
  • Maintained parents satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain parents records.
  • Provided primary customer support to internal and external parents.
  • Clarified parents issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track parents satisfaction.
  • Actively listened to the parents, handled concerns quickly and escalated major issues to supervisor.
  • Tracked parents cases and updated service software with the parents information.
  • Handled parents inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved parents inquiries and complaints quickly.

Customer Service Representative

Academia Europea
Santo Domingo , Dominican Republic
2022.01 - 2022.07
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Representative

Learning Step Preschool
Santo Domingo Pueblo , Dominican Republic
2021.09 - 2022.04
  • Answered constant flow of parents calls with minimal wait times.
  • Responded to parents requests for products, services, and company information.
  • Offered advice and assistance to parents, paying attention to special needs or wants.
  • Answered parents telephone calls promptly to avoid on-hold wait times.
  • Maintained parents satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain parents records.
  • Provided primary customer support to internal and external parents.
  • Clarified parents issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track parents satisfaction.
  • Actively listened to the parents, handled concerns quickly and escalated major issues to supervisor.
  • Tracked parents cases and updated service software with the parents information.
  • Handled parents inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved parents inquiries and complaints quickly.

Education

Psychology - Industrial Psychology

Universidad Nacional Evangélica
Santo Domingo, Dominican Republic
2020.01 - Current

Skills

Complaint resolution

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Timeline

Customer Service Representative

Escuela La Milagrosa
2022.04 - 2022.09

Customer Service Representative

Academia Europea
2022.01 - 2022.07

Customer Service Representative

Learning Step Preschool
2021.09 - 2022.04

Psychology - Industrial Psychology

Universidad Nacional Evangélica
2020.01 - Current
Liz Zorrilla De Halstead Student