Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liza A Roberts

Waterbury,CT

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Proficient and caring nursing team member offering over 20 years of patient-facing experience. Addresses patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Dependable healthcare team member with sound judgment, excellent clinical abilities and smooth bedside manner. Track and chart vitals and other markers to help patients, support team treatment goals and boost outcomes. Exceptional approach in patient support. Skilled Licensed Practical Nurse offering 20+ years of experience in the field. Knowledgeable about assisting with non-invasive procedures and performing respiratory treatments. Strong documentation skills and a firm grasp of compliance requirements. Skilled Licensed Practical Nurse offering 20+ years of experience in the field. Knowledgeable about assisting with non-invasive procedures and performing respiratory treatments. Strong documentation skills and a firm grasp of compliance requirements. Experienced nursing professional with excellent skills in patient assessment, disease management and medication administration. Proven track record of delivering high-quality care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Rich Gravel's Auto
06.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Updated account information to maintain customer records.
  • Exhibited high energy and professionalism when dealing with clients and staff.

LPN

Dept. Of Mental Health
08.2015 - 06.2022
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Comforted and counseled patients and families throughout care process.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delivered emotional support to patients and families during challenging times.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Provided patient education on health care issues and prescribed medications.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Coordinated patient transfers to other facilities.

LPN

Dept Of Mental Challenged Individuals
08.1998 - 08.2015
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Comforted and counseled patients and families throughout care process.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delivered emotional support to patients and families during challenging times.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.

LPN

Prospect Restorative Health Center
01.1997 - 08.1998
  • Performed routine evaluations of each patient's status, needs, and preferences.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Comforted and counseled patients and families throughout care process.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Delivered updates in patient status to charge nurse, recording changes in medical records.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
  • Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Delivered emotional support to patients and families during challenging times.
  • Reviewed patient history to verify conditions and current medications.
  • Responded to patient requests with appropriate clinical and personal assistance.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Provided patient education on health care issues and prescribed medications.
  • Evaluated patient histories, complaints, and current symptoms.
  • Took samples to complete diagnostic and routine assessment tests.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
  • Coordinated patient transfers to other facilities.
  • Helped patients complete bathing, dressing and eating.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Developed and implemented individualized patient care plans.
  • Supported diagnoses by taking blood samples from patients for laboratory testing.
  • Circulated assigned floor to measure and record patients' fluid and food levels, implementing measures to promote healthy intake and output as necessary.

Education

LPN - Nursing

W.F. Kaynor Tech School
Waterbury, CT
11.1996

No Degree - Acounting

Mattatuck Communty College
Waterbury, CT
1982

Skills

  • Consultative Sales
  • Complaint Resolution
  • Paperwork Processing
  • Scheduling
  • Report Generation
  • Data Entry
  • Appointment Scheduling
  • Prioritization
  • Medical Terminology Knowledge
  • Clerical Support
  • Filing

Certification

Certified in Basic Life Support for Healthcare Providers (CPR & AED)

Timeline

Customer Service Representative

Rich Gravel's Auto
06.2022 - Current

LPN

Dept. Of Mental Health
08.2015 - 06.2022

LPN

Dept Of Mental Challenged Individuals
08.1998 - 08.2015

LPN

Prospect Restorative Health Center
01.1997 - 08.1998

LPN - Nursing

W.F. Kaynor Tech School

No Degree - Acounting

Mattatuck Communty College

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Liza A Roberts