Liza Cabrera
Davenport
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Uniformed Security- Relief Dispatcher-Corporal- Field Training Officer
Universal Orlando Resort
09.2018 - Current
- Ensure the safety and security of all guests and employees by performing a variety of roles including walking patrols, motorized patrols, and occupying various access control points
- Utilize radio telecommunication to report potentially unsafe, suspicious, or threatening conditions
- Generate daily incident reports for incidents that occur on property and ensures that the appropriate parties are notified in a timely manner
- Receive incoming calls for service for Security and Health Services, triage them depending on the request, and dispatch the appropriate units to include outside emergency response agencies
- Monitor surveillance systems, building life safety alarm systems, parking area call boxes, and meteorological systems to ensure the safety of our guests and fellow team members
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Supported fellow Field Training Officers during periods of high workload or staffing shortages, ensuring continuity of quality education across all cohorts of trainees.
Lead Supervisor
Tom and Chee
08.2016 - 09.2018
- Responsible for all operating activities including supervision of an 8 person staff; served approximately 1k daily customers
- Resolved customer concerns while maintaining a calm attitude even during high-volume times and challenging circumstances
- Learned the importance of good sanitation through the proper use of commercial, cleaning equipment ensure the cleanliness was above standards
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
Education
Bachelor of Science - Criminal Justice
Florida Technical College
Kissimmee, FLHigh School Diploma -
Ridge Community High School
Davenport, FLSkills
- Communication
- Adaptability
- Problem solving
- Proficient with field and operational
- Microsoft Office
- Customer service
- Active listening
- Multitasking and organization
Certification
- Branch Award Winner (February 2022)
- Security License
- CPR/First Aid/AED Certified
Timeline
Uniformed Security- Relief Dispatcher-Corporal- Field Training Officer
Universal Orlando Resort
09.2018 - Current
Lead Supervisor
Tom and Chee
08.2016 - 09.2018
Bachelor of Science - Criminal Justice
Florida Technical College
High School Diploma -
Ridge Community High School
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