LIZA CARTER
Oklahoma City,OK
Summary
Productive Phlebotomist offering 11 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomist
Diagnostics Laboratory of Oklahoma
09.2023 - Current
Front Desk Receptionist
Thunder Valley Casino
05.2022 - 09.2023
Phlebotomist 1
Diagnostics Laboratory of Oklahoma
03.2021 - 04.2022
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Verified collection orders and communicated discrepancies to nurses.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Processed billing information and collected payments.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- HIPAA
Mobile Phlebotomist
Cogent laboratory
05.2019 - 01.2021
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified collection orders and communicated discrepancies to nurses.
- Transported specimens following established protocol for temperature and light.
- Identified patients using proper procedures prior to specimen collection.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Sanitized work area after every patient to prevent contamination and spread of disease.
Medical Screener
Octapharma Plasma Center
05.2019 - 05.2019
- Reviewed patient data, prepared data reports and signed off on release of information
- Requested Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Collected information on patient current height, weight and BP.
- Established new donor files and added detailed information.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Cleaned and stocked treatment rooms and surgical suites.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Updated electronic medical record with new patient, appointment and billing information.
- Collaborated with healthcare teams to determine needs and support daily objectives.
Phlebotomist Technician and Medical Screener
Grifols Biomat USA
04.2017 - 05.2019
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified collection orders and communicated discrepancies to nurses.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Interviewed patients and documented details to update and file paperwork.
- Labeled patient samples, double-checking information for accuracy.
Assistant Front Desk Manager
Hampton Inn Suites
08.2014 - 04.2017
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Pulled out property details and guided guests to dining areas, pool, spa and fitness center.
- Oversaw cash and credit card payment transactions at the front desk.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Head Cashier
Home Depot
01.2014 - 08.2014
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Helped with purchases, locating items and signing up for rewards programs.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Head Cashier
Target
02.2010 - 01.2014
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases, locating items and signing up for rewards programs.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Education
Associate of Applied Science -
06.2012
GED - undefined
05.2010
Oklahoma State And Nationals Phlebotomist License - Phlebotomy
10-2025
Skills
- Donor screening
- Sharps disposal
- Biohazard waste disposal
- Medical records maintenance
- Drawing blood
- Sanitation and sterilization
- Tracking specimens
- HIPAA
- Data entry
- Operating Centrifuge
- People skills
- Problem resolution
- Supervision
- Conflict resolution
- Patient care
- Order of draw
- Specimen handling
- Venipuncture
- Sample and specimen collection
- Quantum
- Patients requisitions
- PPE
- PHI
Certification
CPT, BLS, CPR
Timeline
Phlebotomist - Diagnostics Laboratory of Oklahoma
09.2023 - Current
Front Desk Receptionist - Thunder Valley Casino
05.2022 - 09.2023
Phlebotomist 1 - Diagnostics Laboratory of Oklahoma
03.2021 - 04.2022
Mobile Phlebotomist - Cogent laboratory
05.2019 - 01.2021
Medical Screener - Octapharma Plasma Center
05.2019 - 05.2019
Phlebotomist Technician and Medical Screener - Grifols Biomat USA
04.2017 - 05.2019
Assistant Front Desk Manager - Hampton Inn Suites
08.2014 - 04.2017
Head Cashier - Home Depot
01.2014 - 08.2014
Head Cashier - Target
02.2010 - 01.2014
Oklahoma City Community College - GED,
Wright Career College - Associate of Applied Science,
Phlebotomy Training Specialists - Oklahoma State And Nationals Phlebotomist License, Phlebotomy