Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Liza Chavez

Odessa

Summary

Dynamic administrative professional with extensive experience at Texas Plumbing & Septic Services, excelling in customer service and data entry. Proven ability to enhance office efficiency through effective scheduling and organization. Skilled in Quickbooks and fostering strong client relationships, contributing to improved workflow and satisfaction.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Texas Plumbing & Septic Services
10.2024 - Current
  • Managed daily office operations to ensure efficient workflow and communication between clients.
  • Scheduled service call appointments and coordinated service calls for Technicians and Plumbers.
  • Maintained accurate records of customer interactions along with work orders in company database.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered phones, routing calls, made collection calls ensuring invoices were paid in a timely manner and delivering messages to technicians.
  • Daily updates of bank registries, Quickbooks invoices, and renewals of important licenses, permits and documents for company.

Office Manager

PH Trucking
01.2021 - 10.2024
  • Managed daily office operations, ensuring efficient workflow.
  • Developed and implemented filing systems, enhancing document retrieval efficiency.
  • Created Invoices for work completed and collected payments in a timely manner.
  • Managed Quickbooks payroll for employees weekly, as well as daily errands such as weekly bank deposits, truck parts and supplies.

Commercial Janitorial Cleaner

West Texas Commercial Cleaning
06.2024 - 08.2024
  • Implemented effective cleaning schedules, enhancing operational efficiency.
  • Aided in maintaining inventory control by monitoring supply levels and requesting necessary replenishment when needed.
  • Developed process improvements reducing task completion time.
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.


Stay at Home Mom

Self-employeed
01.2011 - 01.2021
  • I was extremely blessed to be able to stay at home and raise my 4 amazing kids until it was time for them to attend school.

Data Entry Clerk

Maximus Call Center
01.2010 - 01.2011
  • Processed high volumes of data entries with precision and attention to detail, utilizing and sharpening my 10-Key skills.
  • Collaborated with cross-functional teams to verify data accuracy and resolve discrepancies.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Ensured accuracy in data input by cross-referencing information against source documents.

Customer Service Representative

Wood's Boots
01.2008 - 01.2010
  • Provided exceptional customer support, addressing inquiries and resolving issues promptly to enhance satisfaction.
  • Conducted product demonstrations, effectively showcasing features and benefits to drive sales engagement.
  • Led initiatives to upsell products during interactions, contributing significantly to revenue growth through strategic recommendations.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Administrative Assistant

Champion Tecnologies
01.2004 - 01.2007
  • Maintained accurate records of customer interactions and service requests in company database.
  • Provided administrative support by preparing correspondence and documentation for client communications.
  • Collaborated with team members to streamline processes, improving overall office productivity.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Administrative Assistant

Nurses Unlimited
01.2001 - 01.2003
  • Managed daily office operations to ensure efficient workflow and communication between departments.
  • Assisted in scheduling appointments and coordinating service calls for plumbing and septic services.
  • Developed filing systems to enhance document retrieval efficiency and maintain organized records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Practiced in extensive data entry and assisted in company payroll process.

Education

Career Center
Odessa, TX
05-2001

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Housecall Pro Scheduling and calendar management
  • Payroll and budgeting
  • Quickbooks

Languages

Spanish
Limited Working

Timeline

Administrative Assistant

Texas Plumbing & Septic Services
10.2024 - Current

Commercial Janitorial Cleaner

West Texas Commercial Cleaning
06.2024 - 08.2024

Office Manager

PH Trucking
01.2021 - 10.2024

Stay at Home Mom

Self-employeed
01.2011 - 01.2021

Data Entry Clerk

Maximus Call Center
01.2010 - 01.2011

Customer Service Representative

Wood's Boots
01.2008 - 01.2010

Administrative Assistant

Champion Tecnologies
01.2004 - 01.2007

Administrative Assistant

Nurses Unlimited
01.2001 - 01.2003

Career Center

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Liza Chavez