Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liza Cuevas

Killeen

Summary

Dynamic Service Manager with a proven track record at Chipotle Grill, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and employee training, while implementing streamlined processes that reduced service downtime. Known for a positive attitude and strong multitasking abilities, fostering a collaborative work environment.

Overview

22
22
years of professional experience

Work History

Service Manager

Chipotle Grill
05.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Monitored service staff performance and provided feedback for improvement.
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.

Deli Worker

HEB Grocery Store
10.2016 - 04.2023
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.

Store Manager

Chevron
03.2007 - 09.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Over Night Stocker

Lowe’s
06.2003 - 01.2007
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.

Education

Associate - Medical Assistant

Concorde Career College
San Bernardino, CA
05.2004

Eisenhower High School
Rialto, CA
06.2003

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development

Languages

Spanish
Native or Bilingual

Timeline

Service Manager

Chipotle Grill
05.2023 - Current

Deli Worker

HEB Grocery Store
10.2016 - 04.2023

Store Manager

Chevron
03.2007 - 09.2016

Over Night Stocker

Lowe’s
06.2003 - 01.2007

Associate - Medical Assistant

Concorde Career College

Eisenhower High School

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