Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Care Manager
Commonwealth Care Alliance
Boston
06.2023 - Current
Assessed client needs and developed individualized care plans.
Conducted regular follow-ups to monitor client progress and well-being.
Educated patients and families on heart health and recovery plans.
Encouraged patients to implement lifestyle changes to prevent worsening of heart disease.
Served as a resource for information regarding heart health topics.
Facilitated referrals from primary care physicians into specialty services when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Coordinated follow up appointments and tests for discharged patients.
Supported patients through recovery from procedures such as bypass, angioplasty and pacemaker surgery.
Medical Surgical/Telemetry RN
Texas Health Presbyterian (Contract)
Denton
01.2022 - 06.2023
Documented the patient's plan of care using identified nursing diagnoses, expected patient outcomes, and selected nursing interventions.
Collaborated with multidisciplinary teams to coordinate patient care.
Assisted with patient assessments and developing care plans.
Conducted thorough documentation of all assessments, treatments, and progress notes in electronic medical records system.
Educated patients on their diagnosis and treatment plans, emphasizing lifestyle modifications.
Provided care to patients with cardiac and pulmonary diseases using telemetry monitoring equipment.
Medical surgical/ED/ Psychiatric Registered Nurse
Titus Regional Medical Center (Contract)
Mt Pleasant
02.2020 - 01.2022
Educated patients and their families on disease processes, med/surg procedures and medication
Documented the patient's plan of care using identified nursing diagnoses, expected patient outcomes, and selected nursing interventions.
Assessed signs and symptoms indicating physiologic and psychosocial changes in the patient's condition.
Medication administration and documentation utilizing E-Mar.
(contract)
Advised family members on available community resources that can help them manage their loved one's condition.
Participated in interdisciplinary team meetings to discuss treatment plans and goals for each patient.
Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Coordinated discharge planning to ensure continuity of care post-hospitalization.
Conducted mental health assessments to identify patient needs and risks.
Educated patients on coping strategies and self-care techniques.
Geratric Rehabilitation RN
Arlington of Naples
Naples
03.2016 - 02.2020
Evaluated the existing capabilities of each patients and established rehab goals for member with CHF,CKD,Diabetes, and etc
Alerted physicians of any issues with assigned therapies and made adjustments
Provided physiological and psychosocial care to patients as per doctor's instructions
Administer medication as ordered in EMAR
(contract)
Collaborated with multidisciplinary teams such as physical therapists and social workers to provide comprehensive care to geriatric patients.
Developed individualized care plans for geriatric patients based on their needs.
Administered medications and monitored vital signs for elderly patients.
Educated families on health management and caregiving techniques for seniors.
Coordinated with interdisciplinary teams to optimize patient care strategies.
Provided emotional support to geriatric patients dealing with chronic illnesses or end of life issues.
Education
BACHELOR'S DEGREE - NURSING
Interamerican University
07.2012 - 12.2014
ASSOCIATE'S DEGREE - A.A
Florida Southwestern University
Skills
Medical Surgical Care
Geriatrics
Rehabilitation
Telemetry
Psychiatric
Care planning
Patient advocacy
Critical thinking
Empathy
Effective communication
Care planning
Patient education
Certification
RN, Registered Nurse, Florida Compact, RN9419715
BLS, Basic Life Support, American Heart Association
ALS, Advanced Life Support, American Heart Association