Dynamic Financial Assistance Supervisor with extensive experience at Baycare Health System, excelling in project management and employee development. Proven track record in implementing innovative solutions for uninsured patients, enhancing access to vital benefits. Strong analytical thinker with meticulous attention to detail, leading teams to achieve significant improvements in patient assistance outcomes.
I have worked in the Financial Assistance Department my entire career. We help the uninsured patients apply for different social service programs , Medicaid, Disability, SSA benefits, ACA Marketplace and hospital based assistance..
I have participated in implementing new projects as the hospital system grew.
I spent time meeting with the inpatients on the floor, and working with ER patients.
I have been a disability Medicaid follow up caseworker where I would continue helping the patient after discharge to secure benefits. I supervised our ACA Healthcare Navigators and our Medicaid follow up teams. I have also been coordinator for hospital teams on site.
The last year I have been remote coordinating our new Remote ER Specialist team whose task is to contact all uninsured ER patients and try to assist with obtaining benefits or other assistance.
Knowledge of Applying Medicaid and Disability
Skills dealing with patients in crisis
Skills dealing with team members, coaching and training
Working reports and worklists
Hospital or remote settings