Liza Garcia
Miami,FL
Overview
10
10
years of professional experience
Work History
Dental Front Desk Coordinator
Navarro Dental Group
Miami, FL
05.2022 - 06.2024
- Reviewed and confirmed insurance coverage for patient bills
- Communicated daily with patients, medical providers, and insurance companies
- Collected and managed supporting documents such as insurance verification, affidavits, and bills
- Negotiated bills and liens with medical providers and insurance companies
- Maintained and processed daily correspondence through paperless software
- Assisted in preparing and organizing documents for management review
- Provided exceptional customer service, maintaining confidentiality and managing high volume of cases efficiently
Front Desk Dental Coordinator
Dental Plus Inc
Miami, FL
07.2018 - 05.2022
- Managed patient interactions, including greeting and assisting patients, answering phones, and scheduling appointments
- Verified insurance eligibility and coordinated with external dental labs
- Assisted in collecting and updating patient information and documentation
- Supervised staff and managed insurance claims
- Implemented office procedures and maintained organized databases
Patient Care Administrator
Hearing and Speech Center of Florida
12.2016 - 07.2018
- Managed reception duties, including phone calls, medical records, and appointment scheduling
- Verified patient information, collected payments, and worked on accounts receivable reports
- Provided backup for medical records management and insurance verification
- Coordinated communication with patients, medical providers, and insurance companies
- Scheduled appointments and maintained control of medical chart dispensing and follow-up
Medical Office Administrator
Florida Rehab Professional Centre Inc
01.2014 - 11.2016
- Handled reception, phones, medical records, and appointment scheduling
- Verified patient information, collected co-pays, and managed accounts receivable reports
- Provided backup for medical records and insurance checks
- Directed calls, managed messages, and confirmed appointments
- Organized and prepared patient charts and scheduled appointments accurately
- Trained new staff and coordinated office equipment repairs
- Maintained strict confidentiality and compliance with HIPAA and OSHA regulations
Education
Bachelor of Business Administration -
Jersey City State College
06.1992
Business Administration -
Drake Business School
06.1990
High School Diploma -
North Bergen High School
06.1988
Skills
- Records Maintenance
- Documentation abilities
- Administrative Support
- Recordkeeping expertise
- Analytical mastery
- Administrative Skills
- Staff Supervision
- Expense Reporting
- Multi-Line Phone Systems
- Clerical writing
- Project Management
- Confidentiality
- Proficiency in all MS Office, Adobe & Salesforce Applications
- Data Entry
- Scheduling appointments
- Problem-solving skills
Timeline
Dental Front Desk Coordinator
Navarro Dental Group
05.2022 - 06.2024
Front Desk Dental Coordinator
Dental Plus Inc
07.2018 - 05.2022
Patient Care Administrator
Hearing and Speech Center of Florida
12.2016 - 07.2018
Medical Office Administrator
Florida Rehab Professional Centre Inc
01.2014 - 11.2016
Bachelor of Business Administration -
Jersey City State College
Business Administration -
Drake Business School
High School Diploma -
North Bergen High School