Liza Gavin Hill
Lancaster,PA
Summary
Dedicated, dependable, organized and strategic professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Self Employed
Cottonwood Hill/Pallet Queen Resale
01.2021 - Current
- Determined objectives, set priorities and established and met target dates.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Substitute Teacher
STS Teaching Services
03.2011 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Teacher Intern
Unionville High School
09.2010 - 01.2011
- Collaborated with colleagues to design learning outcomes and thoughtfully address individual student needs.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
- Developed activities to help students delve into lessons and obtain hands-on experience.
- Initiated teaching implementing lesson plans and progressed to full-day teaching.
Landscaper
Moon Brother's Landscaping
06.2003 - 09.2003
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Bartender
Lewistown Country Club
09.2001 - 09.2003
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Jack's Mountain Brewery
09.2001 - 09.2003
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Restaurant Manager
Bridges Restaurant
11.1998 - 09.2001
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Bachelor of Science - Biology Teacher Education
West Chester University of Pennsylvania
West Chester, PA05.2009
Associate of Science - Biotechnology
Montgomery County Community College
Blue Bell, PA12.2008
High School Diploma -
Lewistown Area High School
Lewistown, Pa06.1998
Skills
- Active Participation in Groups or Events
- Performance Optimization Strategies
- Strategize Business Plans
- Complex Problem-Solving
- Staff Management
- Professional Relationships
- Payment Processing
- Online Ordering Familiarity
- Delivery Procedures
- Control of Expenses
Timeline
Self Employed
Cottonwood Hill/Pallet Queen Resale
01.2021 - Current
Substitute Teacher
STS Teaching Services
03.2011 - 03.2020
Teacher Intern
Unionville High School
09.2010 - 01.2011
Landscaper
Moon Brother's Landscaping
06.2003 - 09.2003
Bartender
Lewistown Country Club
09.2001 - 09.2003
Server
Jack's Mountain Brewery
09.2001 - 09.2003
Restaurant Manager
Bridges Restaurant
11.1998 - 09.2001
Bachelor of Science - Biology Teacher Education
West Chester University of Pennsylvania
Associate of Science - Biotechnology
Montgomery County Community College
High School Diploma -
Lewistown Area High School
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