Liza Gomez
Las Vegas,NV
Summary
Proven leader and effective problem-solver, adept in multitasking and maintaining high standards of safety and quality at Fountainbleau Las Vegas and Raising Cane's Restaurant. Excelled in roles requiring strong communication and attention to detail, significantly enhancing customer satisfaction and team productivity. Certified in CPR/AED, showcasing a commitment to excellence and a results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Olive Garden Restaurant
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Lifeguard
Fountainbleau Las Vegas
02.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Manager
Raising Cane's Restaurant
01.2023 - 04.2024
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
The Habit Burger and Grill!
Cashier
02.2021 - 01.2023
- Collaborated with team members to ensure a smooth workflow, contributing to a positive work environment.
- Addressed customer inquiries regarding menu options, providing recommendations based on preferences or dietary restrictions when necessary.
- Supported inventory management by monitoring stock levels and promptly notifying supervisors of shortages or discrepancies.
- Assisted in training new staff members on proper burger-making techniques, ensuring consistency across the team.
- Contributed to increased sales by creating visually appealing and delicious burgers that met customers'' expectations.
Education
Nevada Learning Academy At CCSD
Las Vegas, NV2020
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- CPR and AED Training
- Certified in CPR/AED
- Multitasking
- Attention to Detail
- Coaching and Mentoring
- Work Prioritization
Certification
America Red Cross Lifeguard certification
Varsity swimming team certification!
Languages
Spanish
Native or Bilingual
Timeline
Host
Olive Garden Restaurant
10.2024 - Current
Lifeguard
Fountainbleau Las Vegas
02.2024 - Current
Manager
Raising Cane's Restaurant
01.2023 - 04.2024
The Habit Burger and Grill!
Cashier
02.2021 - 01.2023
Nevada Learning Academy At CCSD
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