Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liza Guzik

Colorado Springs,CO

Summary

Personable and reliable with over ten years of experience in providing excellence and compassion in customer service. Admirable versatility to become a valuable employee in any line of work. Exceptional communication and time management skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Monster Motors
Colorado Springs, CO
11.2023 - 06.2024
  • Provided administrative support to the executive team, including managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with the planning of special events by arranging catering and ordering promotional materials.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Diligently managed details to meet deadlines.
  • Served as a representative at community outreach events.
  • Participated actively in community outreach programs aimed at engaging local customers.

Pediatric Appointment Scheduler

Optum
Colorado Springs, CO
10.2021 - 11.2023
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Maintained accurate records of patient appointments in computer system.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Conducted outbound calls to remind patients of upcoming appointments.
  • Coordinated with other departments within the practice to ensure timely patient care.
  • Resolved customer complaints in a professional manner.
  • Inputted patient data into the electronic health record system.
  • Ensured compliance with HIPAA regulations when handling confidential information.
  • Assisted physicians and nursing staff by providing administrative support services.
  • Served as a liaison between patients and healthcare providers for communication purposes.
  • Adhered to organizational policies and procedures related to appointment scheduling.
  • Worked collaboratively with other team members to meet departmental goals.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Health Technician

Widefield School District #3
12.2016 - 10.2021
  • Provided guidance to school staff on medical concerns related to students.
  • Monitored immunization compliance for all enrolled students.
  • Facilitated communication between parents, teachers, and healthcare providers regarding student's health needs.
  • Documented health records accurately and efficiently in accordance with state regulations.
  • Collaborated with school counselors on mental health issues impacting student performance.
  • Administered first aid treatments as needed for minor injuries or illnesses during school hours.
  • Maintained confidentiality of student information in compliance with HIPAA regulations.
  • Served as a liaison between the school nurse and other members of the healthcare team when necessary.
  • Responded promptly to emergency situations involving students or faculty within the school setting.
  • Performed routine cleaning tasks such as sanitizing surfaces, stocking supplies., within the school clinic area.
  • Assisted nurses with administering medication dosages at designated times throughout the day.
  • Documented patient status and reported changes in care needs.
  • Administered prescribed medications under direction from physician.

Office Manager

Load and Lock Self Storage
07.2019 - 03.2021
  • Maintained filing system for records, correspondence and other documents.
  • Managed front desk operations including greeting visitors, phone correspondance, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Identified needs of customers promptly and efficiently.

Dispatch

El Paso County Senior Service Center
03.2012 - 12.2016

Educational Assistant

Widefield School District #3
09.2008 - 03.2012

Sales Clerk

Walgreens
08.2008 - 05.2010

Sales Associate

Kohl’s
12.2006 - 05.2007

Education

Bachelor of Arts in Psychology -

University of Colorado at Colorado Springs

Skills

  • Data Entry
  • Calendar Management
  • Office Administration
  • Clerical Support
  • Quickbooks
  • Customer Service
  • Multi-Task Management
  • Social media knowledge
  • Phone call answering
  • Computer Skills
  • Spreadsheets
  • Executive management support
  • Cash deposit preparation
  • Customer Relations
  • Meticulous attention to detail
  • HIPAA Compliance
  • Team Collaboration
  • First aid and safety
  • Appointment Scheduling
  • Medical Recordkeeping

Timeline

Administrative Assistant

Monster Motors
11.2023 - 06.2024

Pediatric Appointment Scheduler

Optum
10.2021 - 11.2023

Office Manager

Load and Lock Self Storage
07.2019 - 03.2021

Health Technician

Widefield School District #3
12.2016 - 10.2021

Dispatch

El Paso County Senior Service Center
03.2012 - 12.2016

Educational Assistant

Widefield School District #3
09.2008 - 03.2012

Sales Clerk

Walgreens
08.2008 - 05.2010

Sales Associate

Kohl’s
12.2006 - 05.2007

Bachelor of Arts in Psychology -

University of Colorado at Colorado Springs
Liza Guzik