Liza Hamidi Shirzai
Fairfax,VA
Summary
Dynamic professional with a proven track record at Marriott Hotel, excelling in customer service and office organization. Recognized for enhancing guest satisfaction through effective problem-solving and meticulous attention to detail. Adept at scheduling and fostering team collaboration, consistently improving operational efficiency and creating welcoming environments for clients and colleagues alike.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Marriott Hotel
01.2022 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Provided basic technical support for front office equipment, minimizing downtime.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Streamlined check-in processes, reducing wait times for guests.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Greeted visitors warmly, creating positive first impression of organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Organized and maintained files and records to ensure up-to-date documentation.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Associate
Burlington
01.2023 - 01.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Developed comprehensive risk management plan, significantly reducing potential disruptions.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Improved project delivery times with implementation of streamlined communication strategy.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Led cross-functional team to launch new product line, meeting all project milestones.
- Conducted detailed market research to identify emerging trends, influencing product development direction.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Enhanced operational efficiency, implementing new software tools across departments.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Teacher
Kabul High School
01.2009 - 01.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Guided students through college application process, increasing number of students accepted into their first-choice institutions.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Enhanced literacy skills with targeted reading programs.
- Pioneered sustainability project that educated students on environmental issues and solutions.
- Promoted digital literacy by integrating technology into curriculum.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Revamped school's library system, making it more accessible and user-friendly for students and staff.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Increased parental involvement in students' education by organizing regular communication and events.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Led professional development workshops for peers on effective classroom management techniques.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Created lessons and online testing materials to facilitate remote learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Adapted teaching methods and materials to meet students' varying needs.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Education
12 Grade -
Kabul Pak
Kabul Afg01.2009
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Office organization
Languages
English
Limited Working
Persian
Native or Bilingual
Urdu
Full Professional
Timeline
Associate
Burlington
01.2023 - 01.2024
Front Desk Receptionist
Marriott Hotel
01.2022 - 01.2025
Teacher
Kabul High School
01.2009 - 01.2021
12 Grade -
Kabul Pak
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