Liza Keenan

• Responsible for drafting of sales contracts for the Employee Benefit and Breach Channels.
• Responsible for all agreement template updates, clauses, guides (Non-Disclosure Agreement and Negotiation).
• Works closely with Customer Service/ Inside Sales to revise and advise on critical/high profile customer service escalations, insurance claims, member’s Power Attorney, Guardianship, Conservatorship, law enforcement requests, litigation.
• Responsible for review of customer facing marketing assets including emails and websites.
• Responsible for review of all internal facing customer service documents.

· Responsible for drafting of sales contracts for various channels.

· Responsible for all agreement template updates, clauses, guides (Non-Disclosure Agreement and Negotiation).

· Works closely with Customer Service/ Inside Sales to revise and advise on critical/high profile customer service escalations, insurance claims, member’s Power Attorney, Guardianship, Conservatorship, law enforcement requests, litigation.

· Reviews, investigates and drafts responses for Attorney General Complaints.

· Establishes and reviews Statement of Operation related to Customer Service/Inside Sales processes.

· Assist with retention of attorneys for members and research of applicable rates based on region and nature of claim.

· Primary Consumer Business Unit team point for Fiscal Note (legislative monitoring and legal updates for keeping up with new laws, assisting with annual audits

· Customer Service/Inside Sales support for Privacy team by assisting with investigation and remediation.

· Responsible for drafting of sales contracts for various channels.

· Responsible for all agreement template updates, clauses, guides (Non-Disclosure Agreement and Negotiation).

· Works closely with Customer Service/ Inside Sales to revise and advise on critical/high profile customer service escalations, insurance claims, member’s Power Attorney, Guardianship, Conservatorship, law enforcement requests, litigation.

· Reviews, investigates and drafts responses for Attorney General Complaints.

· Establishes and reviews Statement of Operation related to Customer Service/Inside Sales processes.

· Assist with retention of attorneys for members and research of applicable rates based on region and nature of claim.

· Primary Consumer Business Unit team point for Fiscal Note (legislative monitoring and legal updates for keeping up with new laws, assisting with annual audits

· Customer Service/Inside Sales support for Privacy team by assisting with investigation and remediation.

· Drafts, manages, monitors, edits, reports on, and arranges for execution of contracts and other commercial instruments, including without limitation the following: terms and conditions for suppliers and OEMs (original equipment manufacturers); international distribution agreements; IT procurement contracts/SOWs (statements of work); Authorized Dealer Agreements. Assist with developing and implementing procedures to streamline process in connection with manufacturing’s end-of-life program.

· Works closely with finance, credit and collections departments in preparing and executing PMSI (purchase money security interest) filings and other security instruments. Assists in litigation to include processing and coordinating filing of affidavits and coordinating information with collections agency and/or outside counsel. Assists with bankruptcy matters to include filing of Proof of Claims and research on Pacer.

· Assists Associate General Counsel and business departments in real estate matters such as leases.

· Assist Sales Department under Chief Legal Officer’s supervision with the administration enforcement of Minimum Advertise Pricing Policies.

· Assists Associate General Counsel and various sectors of business in relation to compliance issues such as CARB, Lacey, REACH, and CPSC in researching and management of questionnaires and correspondence.

· Employment matters to include the maintenance of Global Compliance manual, filing and docketing of response dates. Assisting the Human Resource Dept. and Associate General Counsel in all immigration matters.

• Corporate records and organizational charts for, and the corporate status of, Fender Musical Instruments Corporation and its domestic and international subsidiaries and joint ventures.
• Prepares and maintains documents of Fender Musical Instruments domestic subsidiaries to include consents and resolutions.
• Responsible for corporate records and filings to include annual reports for FMIC domestic and Canadian subsidiaries.
• Works with appropriate departments in relation to all CT Corp correspondence including garnishments, litigation, and subpoenas.
• Assists Tax & Internal Audit department in coordinating information and/or documentation for internal audits.

• Liaison between general counsel, senior management, and outside counsel with all corporate related issues including formation, dissolution, mergers for the LLC and foreign/domestic subsidiaries.
• Responsible for maintaining corporate minute books of foreign and domestic subsidiaries to include drafting of corporate consents, state compliance tax filing, etc.
• Liaison between the Company’s senior management and the Bureau of Alcohol, Tobacco and Firearms in connection with required license, questionnaires, etc. for purposes of the Company’s business i.e. mining
• Responsible for coordinating information with external customers related litigation i.e. bankruptcy, product liability, personal injury, workers compensation, etc.
• Liaison between registered agent, legal service vendors, and Company in connection with service rendered including the review and processing of payment.
• Responsible for receipt of all litigation, subpoenas, and garnishments and coordinating information and/or response with the Legal, Payroll and Human Resource Departments.

• Challenged to establish risk management department on behalf of a $150 million dollar bi-cultural company with operations in the U.S. and Mexico territories.
• Responsible for identifying risk exposure in Mexico and the U.S and negotiating U.S. and Mexican insurance policies.
• Management of all claims and litigation in connection with general liability, property, cargo, auto, and d & o insurance policies; and implementation of insurance procedures.
• Responsible for review of all contracts for risk exposures and submission of recommendations.
• Liaison between general counsel and senior management related to Mexican corporate issues. Management of Board of Directors meetings with governmental entities, and general counsel in Mexico.
• Management of all safety training for employees, safety manual, safety committee and implementation of safety policies
• Management of facilities budget and supervision of facilities maintenance department.
• Responsible for company’s intellectual property with registrations in Mexico’s Instituto Mexicano de Propiedad Industrial and the United States Patent and Trademark Office.
• Played integral role in creating, implementing and managing a trademark-licensing program.
• Responsible for the implementation and maintenance of Contract Advantage software to streamline the review and authorization process of each contract.
• Developed procedures to enforce and police litigation related to trademark infringement matters.
• Assisted the Business Development Team in forming new alliances & partnerships, mergers & acquisitions, and due diligence process.
• Member of a team which oversaw and managed all issues related to Business Anti-Smuggling Coalition (BASC), Bioterrorism Act, registration of trademarks with U.S. Customs and other government programs in order to maintain the integrity of the importation of products.
• Management of product liability claims and litigation.