Liza Kuliar
Broomfield
Summary
Successfully performed client facing roles as Sr. IT product Manager, Product Owner and Senior BSA, Proven track record of effectively managing operational assessment, system configurations, enhancements, validations, training, and operational readiness steps of process implementations. Possess excellent communication & problem-solving skills, highly recommended by team members. Passionate about work and very prompt & punctual in delivering work on time.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Product Owner
DaVita
Denver, CO (remote)
08.2023 - 06.2024
- Working on integration & modernizing projects (One DVA, IKC), migrating legacy systems to APIs and cloud
- Working with multiple teams for service enhancements and modernization with respect to DaVita customer and account technologies
- Working with the leadership team on annual business plans, quarterly roadmaps, and proposals
- Partnering with business owners & stake holders to intake enhancement requests, document impact, and define and track detailed requirements
- Working on APIs development for consumers in Davita
- Managing platform backlog, aligning on business priority, and communicating progress updates to stakeholders
- Representing the platform team with vendor relationships, backlog tracking and intake, coordinates release testing, and progress communication
- Leading the requirement writing using iterative Agile methodology in JIRA, defining acceptance criteria, partnering with technology, attending scrum meetings, and implementing technical enhancements
- Perform technical certifications during internal and external production releases, outside of regular business hours
- Support business team day-to-day platform questions and assist in production support triage, acting as a liaison with technology partners, and escalate as needed
- Laying down processes, process flows, business needs and analyzing pain points, identify viable solutions, and ultimately implement enhancements
- Independently managing and coordinating project tasks, analysis interviews, owns facilitation of discussions, and communications with impacted areas regarding the project
IT Product Manager / Product Owner
Charles Schwab
Denver, CO
11.2020 - 08.2023
- Working on multiple projects team for service enhancements and modernization with respect to Schwab customer and account technologies
- Working with the leadership team on annual business plans, quarterly roadmaps, and proposals
- Partnering with business owners to intake enhancement requests, document impact, and define and track detailed requirements
- Managing platform backlog, aligning on business priority, and communicating progress updates to stakeholders
- Representing the platform team with vendor relationships, backlog tracking and intake, coordinates release testing, and progress communication
- API Demos using Postman and SQL analysis
- Leading the requirement writing using iterative Agile methodology in JIRA, defining acceptance criteria, partnering with technology, attending scrum meetings, and implementing technical enhancements
- Collaborating with technology on backlog grooming, iteration planning and release planning
- Perform technical certifications during internal and external production releases, outside of regular business hours
- Support business teams day-to-day platform questions and assist in production support triage, acting as a liaison with technology partners, and escalate as needed
- Working with business partners to understand business processes, process flows, business needs and analyze pain points, identify viable solutions, and ultimately implement enhancements
- Independently managing and coordinating project tasks, analysis interviews, owns facilitation of discussions, and communications with impacted areas regarding the project
- Validating reported issues to assess risk and exposure and ultimately provide input on prioritization
- Training business users on new product features
Business System Analyst
Charles Schwab
Denver, CO
09.2019 - 10.2020
- Working in the MOS Platform Strategy & Support team (specifically for Customer and Account technology team) as a BSA and working for TDA conversion, integration & migration project
- Working in CSIM (Charles Schwab Investment Management) / SAMS Tech – Distribution and Operations team for ETF reform and Schwabfunds.com projects
- Schwabfunds.com is a web portal solely designed to provide useful product information relevant to our audiences of advisors, retirement planners and individuals
- It is a marketing platform only and does not have any trading or order management capabilities
- ETF Reform project – (Exchange traded funds) – there are some modifications and amendments to be designed to modernize the regulation of ETFs by establishing a clear and consistent framework for the vast majority of ETFs operating currently
- Perform BA / Product owner / Scrum Master responsibilities as needed on a daily basis for this project
- Serve as the initial contact between our business and technology partners to triage enhancement requests, ensure clear understanding of the desired business objective, and how the new functionality supports firm wide business strategies
- Conduct requirement-elicitation meetings with appropriate parties (i.e
- Users, developers, architects, system integrators, project services, vendors, etc.) to understand the context of critical stakeholder needs, pain points and business impact
- Engage with Business Architect to determine architectural impact to Platform and identification of potential impact to other Platforms
- Participate in preparation tasks for prioritization through Agile planning methods and work with Platform owner to make recommendations into final prioritization decisions
- Provide thought-leadership on vision and roadmaps for Platform development
- Implement and adopt usage of processes or tools that allow appropriate documentation and visual illustrations of the business problem, use cases and future/current state processes to be shared for common understanding
- Work closely with my Product owner and scrum master for few of our teams in Agile & Kanban methodology
- Involved in day to day work in creating user stories, reviewing completed stories, documentation and data analysis for user stories
- Work closely with the product owner / Sr
- BA in gathering requirements
- I perform data validation for the website (both backend & front end) and document the findings
- I write up stories for the bugs I find
- I also assist rest of the team with writing stories, as requested
- Now that we are in production, I support our production support team by helping validate and verify the data on the website is being displayed correctly
- I troubleshoot and try to figure out the root cause of the issues we may find
- I am also a backup scrum master and product owner for our team
- I regularly lead the daily stand up and grooming sessions as our current scrum master is a bit over allocated right now
- I help the product owner maintain the backlog and make sure the stories have been created with all the right fields, etc
- Backlog creation & management, business process modeling, gap analysis, value stream mapping
- Facilitate client grooming sessions and sprint planning
- Requirements gathering and Data validation are part of daily work responsibilities
- Work closely with cross functional development teams to validate data, test cases and review them in lower and production environment
- Endpoint testing and validation in all environments (QA, Dev, Pre prod and Prod)
- Working closely with the other teams & vendors (Drupal & Markit) for data validation on the website and in backend Postman & SQL Database
- Strong knowledge of overall process management & techniques/tools for software management along with the knowledge of release & risk management (ITIL & ITSM) in Agile methodology / framework
- Production and steady state support from data and UI perspective for schwabfunds.com
- Work closely with the scrum master and lead Sprint standup calls, Sprint refinement and Sprint retro calls
- Technical Skills: Jira, Confluence, SaFe Agile methodologies, SQL Server, SQL, Scrum Project Management, Jira, Postman, Confluence, Windows, ITSM, Asset & Resource Management, overall ITIL process, Remedy, Active directory, PCF (Pivotal Cloud Foundry), Bitbucket, Splunk monitoring, RRBUS, SharePoint repository, Google Suite and Snowflake
Business Analyst – Cloud Transformation
Virtual Clarity
New York
01.2019 - 06.2019
- As a Cloud and path to hybrid (PTH) BA, worked on cloud transformation projects to deliver dynamic, scalable management reporting & analytics solutions
- Responsible for data analysis and requirements gathering for cloud transformation clients
- Working closely with cross functional teams and delivered the project on time
- Work with the Client on rigorous data gathering and analysis with the objective of providing concise outcomes and recommendations
- Evaluate cloud migration requirements and make recommendations/support for implementation, deployment, and provisioning applications on various services providers in cloud
- Perform in-depth analysis of data and application designs required for cloud migration
- Provide project management support services as part of a packaged service offering
- Organize various sources of data into coherent documents to support strategy, migration, and reporting efforts
- Collaborate with other analysts and project contributors to create comprehensive and cohesive solution approaches
- Facilitate requirement gathering meetings via workshops, interviews, data inquiries and any other effective means that may be required
- Coordinate cross-functional research and data-gathering activities with partner teams
- Technical Skills: Amazon Web services (AWS) Security & Remediation, Tagging Instances, EC2, EBS, IAM roles, AWS Security remediation, Azure templates, Cloud Genera Cloud Assist, CloudCheckr, ServiceNow, MSOffice, Configuration Management Database (CMDB), Agile methodologies, Tableau, Scrum Project Management
Principal Business Analyst
Pearson Education Inc.
Denver, CO
03.2018 - 12.2018
- Responsible for gathering, maintaining, manipulating, and reporting of data for data centers, server inventories, application inventories, and network inventories within the programmer
- Worked with AWS Security and Remediation team for Tagging assets as an AWS Consultant
- Provide internal and external reporting on program and project performance and adherence to key performance indicators
- Analyze business & financial reports – understand SLA reports, KPIs and Resource Management reports
- Recommend SLA and KPI driven strategies
- Working on AWS Security and Compliance where AWS Tagging and security remediation process are being analyzed and processed and documented
- Performing Data, Business and Service analysis for AWS Security Remediation and DCEO (Data Center Estate Optimization Technology) Operation teams in Pearson
- Responsible for gathering, maintaining, manipulating and reporting of data for data centers, server inventories, application inventories, and network inventories within the programmer
- Working in ITSM and CMDB (ServiceNow) to define processes and data analysis
- Worked on ServiceNow configuration and analysis of the SNOW UI
- Business centric approach and interact with business users and technologists across all levels of the Pearson organization
- Gather and validate data using applicable tools and/or databases
- Organize various sources of data into coherent documents to support strategy, migration, and reporting efforts
- Collaborate with other analysts and project contributors to create comprehensive and cohesive solution approaches
- Facilitate requirement gathering meetings via workshops, interviews, data inquiries and any other effective means that may be required
- Coordinate cross-functional research and data-gathering activities with partner teams
- Review historical data, research new and prospective decommission sites, prepare forecast data, develop statistical forecast models, and evaluate forecast results
- Translate data or other data sets into management insight and facilitate decision making
- Communication with various levels of individual project contributors, project and program leadership, and organization leadership
- Technical Skills: Amazon Web services (AWS) Security & Remediation, Tagging Instances, EC2, EBS, IAM roles, AWS Security remediation, CloudCheckr, ServiceNow, Google Suite, Configuration Management Database (CMDB), Agile methodologies, Scrum Project Management, Jira, Planview, SmartSheet, Windows, ITSM, Asset & Resource Management, Rational, overall ITIL process
IT Business & Requirement Analyst
IBM Global Services (CDI Inc.)
Boulder, CO
03.2014 - 12.2017
- In the last few years in IBM, my core strengths revolved around Business & Data analysis, IT Service Management (ITSM) for Strategic Outsourcing (SO) accounts, Service Delivery, end to end Operations management, Cross Functional team management and coordination of Infrastructure, Reporting and data analytic projects
- Monitor end to end reporting development cycle from contract analysis to deployment of reports
- Provided end to end reporting architecture and solutions for IBM internal clients
- Lead cross functional meetings and planning sessions with external customers and internal teams
- Facilitate operations meetings, providing updates on project status, risks, escalations
- Successfully implemented projects in Waterfall, Agile and Scrum methodologies
- Hands on experience with Stake holder’s meetings, Sprint meetings, Jira and Kanban tools
- Worked closely with product owners, stake holders and development teams
- Worked closely with the PM and the Product owners to design each Sprints
- Managed the delivery of defined scope of the project and deliverables using Agile/Scrum methodologies
- Track changes & requests in the Jira, Kanban, SR Tool and determine impacts to timeline and milestones
- Provided requirements analysis and wrote complex business requirements for BI reporting projects
- Successfully delivered Cognos BI reports – Problem & Change, SLA, Operational, Asset and Financial reports
- Deliver operational, service level (SLA/SLO) and financial (RU) reports in data warehousing environment
- Worked on Business data analytics project (BAS) in the capacity of a data & reporting analyst
- Create complex resource unit reports from ISM/Maximo for various account
- Document used cases and user stories
- Documented detailed process flow, used cases and overall process management
- Managed globally Cognos BI development team and successfully delivered BI reports
- Created ad hoc high-level financial data analytics reports from ISM and manual reports
- Work closely with global business leads on testing and define test scripts
- Manual quality check and unit testing
- Identify risks, logs, triage issues, co-ordinate with development teams to resolve any open problem tickets and issues in ISM/Maximo
- Provide demo & training to new users & customers
- Design demo and training documents
Business System Analyst
IBM Global Services
Boulder, CO
01.2014 - 03.2014
- Working in IBM GSMRT (Global Systems Management Reporting Technology) team in the Requirements and Architecture team
- Provide end to end requirements and business analysis for various SO clients
- Handling end to end transition and steady state projects for IBM/GSMRT
- Close interaction with IBM account teams, transition teams, engagement teams and in most cases, substantial contact with the client
- Successfully implemented projects in Waterfall, Agile and Scrum methodologies
- High degree of communication and public speaking skills as it involved customer facing presentations, demonstrations, and at times, end-user training, good understanding of data and data sources, focusing, primarily on relational data structures
- Strong understanding of multiple service delivery disciplines (including Incident Management, Change Management, Help Desk, Problem/Change/Asset Management, IMAC), and multiple system platforms (ie - Mainframe, Distributed, midrange, and networking)
- Translate customer’s business reporting requirements into detailed technical requirements for application developers and testers
- Strong Analytical Data warehouse (ADW) and integration service (IS) skills
- Manage internal inventory management and service request tools
- Perform gap analysis between goals and existing business processes
- Work directly with ETL, Presentation developers, QA testers and Project Managers while working on a transition or steady state projects
- Perform testing and user acceptance testing
- Deliver / deploy projects on time
Business System Analyst
IBM Global Services - CDI Inc.
Boulder, CO
07.2009 - 11.2013
- Worked for IBM’s GSMRT (Global Systems Management Reporting Technology) team in the Requirements and Architecture team
- Provide end to end requirements and business analysis for various clients
- Job involved close interaction with cross functional teams for IBM SO accounts, transition teams, engagement team and in most cases, substantial contact with the client
- High degree of communication and public speaking skills as it involved customer facing presentations, demonstrations, and at times, end-user training, good understanding of data and data sources, focusing, primarily on relational data structures
- Strong understanding of multiple service delivery disciplines (including Incident Management, Change Management, Help Desk, Problem/Change/Asset Management, IMAC), and multiple system platforms (Mainframe, Distributed, midrange, and networking)
- Successfully translated customers business reporting requirements into detailed technical requirements for application developers and testers
- Strong Analytical Data warehouse (ADW) and Integration service (IS) skills
- Perform gap analysis between goals and existing business processes
- Working experience in doing logical and use-case modeling, business & data modeling
- Worked directly with ETL, Presentation developers, QA testers and project managers while working on a transition or steady state projects
IT Software Consultant
IBM Global Services
Boulder, CO
09.2002 - 03.2007
- Working in the Global Reporting and Information Solutions team primarily known as GSMRT (Global System Management Reporting Technology) team of IBM Global Service
- GSMRT is a web-enabled reporting tool that consists of information, transport, database and presentation layers coupled together providing account management and support groups a way to view of the status of their business via operational, dashboard and service level reports
- Started as a technical writer for GSMRT team, but grew within the team and added on various other responsibilities
- Successfully worked for various GSMRT accounts including AT&T, American Express, Kubota, GCMS, ING, Amtrak, Disney, Schering Plough, etc
- In various capacity listed below
- Production & Steady State Support including customer relationship management
- Project Management for Steady state & Transition accounts
- Web Portal development for GSMRT (internal IBM website creation – http:gsmrt.boulder.ibm.com)
- Web Server administration for GSMRT web portal and content management
- Technical documentation and technical writing
- Training and Demonstration of GSMRT reporting tool
- QA & Testing of GSMRT reporting tool using Actuate reporting tool
Education
MBA - Finance & Marketing
IIPM
Diplomas in Software -
India
B.Sc Honors -
Burdwan University
Skills
- IT Product Management
- Product owner role and senior Business systems analysis
- Strong business systems analyst experience managing large, complex and cross functional projects Emphasis on systems, technologies, business process redesign, and knowledge of technical environments
- Ability to negotiate functional and non-functional priorities across business and technical stakeholders
- Strong working experience in Scrum methodologies with detailed insight into Agile processes and ceremonies
- Ability to quickly analyze and comprehend complex, cross platform business needs and translate them into solutions
- Successfully conducted requirement-elicitation meetings with appropriate parties, to understand the context of critical stakeholder needs, pain points and business impact
- Work with various technical partners to share knowledge gathered in the initial review of projects that will allow for ease of transitioning to the implementation phase of the project
- Participate in preparation tasks for prioritization through Agile planning methods and work with Platform owner to make recommendations into final prioritization decisions
- Engage with Business Architects to determine architectural impact to Platform and identification of potential impact to other Platforms
- Participate/facilitate in scrum ceremonies such as; stand-ups, planning, grooming, system demonstrations and retrospectives
- Be a decision driver when working with the business in creating efficient, scalable workflow management systems
- Orchestrate cross functional dependencies, risks and ensure successful delivery of multi-year programs
- Document, review and moderate Stories for projects while providing a critical eye to the content, presentation and level of detail
- Worked on Digital Cloud Transformation, Cloud migration assessment, Data center cost optimization and path to hybrid projects
- Strong understandings of API and various UI integration & modernization projects
- Implement and adopt usage of processes or tools that allow appropriate documentation and visual illustrations of the business problem, use cases and future/current state processes to be shared for common understanding
- Strong understanding of business process flows and creating technical documentations
- Work in ITIL & ITSM frameworks - Worked as a SME for Incident, Problem, ACD, Asset & Resources management reports for various strategic outsourcing (SO) clients for IBM projects
- Operational and process flow management – worked in CMDB, ServiceNow, ESM (Enterprise Systems Management) and Remedy tools
- Working on BI and Data Analytics (ADW and ODW) reporting, hands on working experience with SLA, KPI, Assets and Financial (RU) reports
- Participate in QA and UAT sessions to ensure adherence to requirements and usability
- Cloud computing - AWS Tagging and Security Remediation, AWS Config, Service Catalog, AWS Config, AWS Cloud Formation, AWS SNS, Cloud Checkr, Cloud Genera - Cloud Assist
- Technical writing and documentation (TTD, Mapping documents, ERDs, BRDs, Training documents, presentations and more) Review test cases and perform quality analysis
- API Demos using Postman and SQL analysis
- Ability to quickly learn complex new systems and identify areas of risk and dependencies
- Excellent written and verbal communication skills including the ability to accurately document and review complex cross-functional business flows
- A Self-starter who is highly functional in a multi-location environment
- Strong interpersonal skills with the ability to influence decisions and resolve conflicts
- Tools – Safe Agile methodology, Scrum tools, Kanban, Jira, Trello, Atlassian tools (Confluence), Slack, Postman, Swagger, Snowflake, Splunk log analysis, ServiceNow, APIs, Postman and Bitbucket
Certification
- AWS Solution Architect – Associate (In progress)
- Agile & Scrum Methodology (In progress)
- IIBA (Business Analyst) – (In Progress)
Availability
Immediate
Working Status
US Citizen
Personal Information
Expected Salary: Negotiable
Timeline
Technical Product Owner
DaVita
08.2023 - 06.2024
IT Product Manager / Product Owner
Charles Schwab
11.2020 - 08.2023
Business System Analyst
Charles Schwab
09.2019 - 10.2020
Business Analyst – Cloud Transformation
Virtual Clarity
01.2019 - 06.2019
Principal Business Analyst
Pearson Education Inc.
03.2018 - 12.2018
IT Business & Requirement Analyst
IBM Global Services (CDI Inc.)
03.2014 - 12.2017
Business System Analyst
IBM Global Services
01.2014 - 03.2014
Business System Analyst
IBM Global Services - CDI Inc.
07.2009 - 11.2013
IT Software Consultant
IBM Global Services
09.2002 - 03.2007
MBA - Finance & Marketing
IIPM
Diplomas in Software -
India
B.Sc Honors -
Burdwan University