Liza Lober
Texas City,TX
Summary
Accomplished Pharmacy Operations Manager at Walgreen's Pharmacy, adept in customer service and computer proficiency. Excelled in critical thinking and coordination, significantly boosting client satisfaction and streamlining insurance processes. Proven track record in leading teams to exceed performance goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
12.2022 - Current
- Check accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Coordinate with insurance companies regarding billing issues or payment disputes.
- Manage the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
- Identify needs of clients promptly and efficiently.
- Oversee implementation of operational policies and procedures to ensure compliance with applicable laws and regulations.
Pharmacy Technician
Walgreen's Pharmacy
06.2002 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Education
Bachelor of Science - Business Administration And Management
Bethel University
Mckenzie, TNSkills
- Customer Service
- Documentation
- Prioritization
- Coordination
Certification
- PTCB CPhT- 30185279 Expires 12/31/2025
- TXBOP Registered Technician- 309857 Exp. 12/31/25
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
12.2022 - Current
Pharmacy Technician
Walgreen's Pharmacy
06.2002 - Current
Bachelor of Science - Business Administration And Management
Bethel University