Liza Mapes
Beaverton,OR
Summary
Reliable employee with a strong desire to secure a dental sterilizer position. Committed to contributing to the success of the team through diligent work, meticulous attention to detail, and exceptional organizational skills. Highly motivated to continuously learn, develop, and achieve excellence in all aspects of the role.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Interpreter
Linguava Interpreters
02.2022 - Current
- Facilitate verbal communication between English speakers and limited English proficient individuals by interpreting the message from one language to another
- Followed ethical codes to protect confidentiality of patient medical information
- Assist patients with administration paperwork.
Office Administrator
Nuvo Construction, LLC
02.2019 - 12.2021
- Scheduled appointments for three installers
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Made appointment reminder phone calls
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training
- Interacted with customers by phone, email, and in-person to provide information
- Assisted with accounts receivables.
Housekeeper
Nuvo Construction
09.2018 - 01.2019
- Responsible for the overall cleanliness and sanitation of office, bathroom, and kitchen
- Monitor and maintain housekeeping supplies
- Collect linen and assist with laundry
- Restock toilet paper, paper towels, soaps, and other products.
Supervisor Interpreter Services
Providence Hood River Memorial Hospital
01.2004 - 05.2015
- Interpret for medical personnel and limited English proficient individuals
- Resolve issues through active listening and open-ended questioning, escalating major problems to manager
- Improve customer satisfaction scores through application of effective conflict resolution and problem-solving skills
- Communicate with all departments regarding patient issues and resolutions
- Translate written forms and documents
- Complete bi-weekly payroll for 7 employees
- Assist manager in coordinating staff meetings.
Education
Medical Interpreter Program -
Language Line Solutions
Portland, OR05.2014
Skills
- Communication skills
- Bilingual
- Teamwork
- Computer Skills - Microsoft, Excel, outlook
- Time management
- Adaptability
- Attention to detail
- Dependable and Responsible
Certification
HIPPA
Timeline
Medical Interpreter
Linguava Interpreters
02.2022 - Current
Office Administrator
Nuvo Construction, LLC
02.2019 - 12.2021
Housekeeper
Nuvo Construction
09.2018 - 01.2019
Supervisor Interpreter Services
Providence Hood River Memorial Hospital
01.2004 - 05.2015
Medical Interpreter Program -
Language Line Solutions
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