Liza Moran Malkin
Memphis,TN
Summary
A leadership position in an organization seeking an extraordinary record of generating quality products and enthusiastic customer relations.
Overview
24
24
years of professional experience
Work History
Lead Budtender
Five Zero Trees
05.2021 - 07.2022
- Responsible for assessing the needs of the customers and patients
- Educating and guiding customers in selecting the appropriate products to meet their needs
- Stocking and organizing the products on display
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
Lead Ice Cream Assistant /Assistant Manager
What's the Scoop?
03.2014 - 09.2018
- Assisted in flavoring and producing the ice creams and toppings including brittles, toffee, magic shell and other sauces
- In charge of opening and closing of the store
- Responsible for all baking such as making brownie’s, cookie’s and waffle cone batter every shift
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with the owner to provide effective assistance for specific aspects of business operations.
Chocolate Assistant
Missionary Chocolates
01.2013 - 12.2013
- Responsible for production of 150-2000 chocolates per day
- Tasked at making ganaches, molding truffles, and packaging for retail sales
- In charge of my weekly Farmer's Market production, setting up at the market, and sales
- Worked closely with interns and volunteers
- Helped create new and seasonal flavors
Line Cook
Memphis Pizza Cafe
10.2004 - 12.2010
- Company Overview: Voted best pizza parlor in Memphis for the last 25+ years
- Prepared salads, pizzas, and performed general food preparation
- Responsible for the cash register and closing duties
- Worked together with the rest of the Memphis Pizza Cafe team to help servers run food and ensure a positive dining experience for customers
- Prepared multiple orders simultaneously during peak periods with high accuracy rate and maximizing customer satisfaction
Assistant Dessert / Pastry Chef
Yia Yia's Euro Café
01.2004 - 10.2004
- Assistant Dessert responsibilities included preparation and execution of high quality desserts
- Night shift duties included plating and closing
- Brunch Pastry Chef responsibilities included making, arranging and plating desserts
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
Cheese Expert /2nd Assistant Manager
Mantia's
03.1998 - 12.2003
- Company Overview: Helped run a gourmet and international deli, market, and restaurant
- Duties included counter help, sandwich making, serving, and closing responsibilities
- Obtained the special knowledge necessary for assisting customers with trends of multiple high end cheeses in this unique market
- Enhanced customer satisfaction by providing personalized cheese recommendations based on individual preferences.
- Monitored product quality through regular tastings to ensure freshness and adherence to established standards.
- Contributed to increased revenue by upselling complementary products such as crackers, spreads, and wine pairings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Pastry Chef
Christina's
08.2001 - 05.2002
- Developed and implemented dessert menu
- Responsible for all dessert preparation and plating
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Maintained well-organized mise en place to keep work consistent.
Education
AS - Baking and Pastry Management
Oregon Culinary Institute
Portland, OR04.2013
Skills
- Strong work ethic and integrity
- Customer service and relations
- Friendly and positive
- Creativity and innovation
- Attention to detail
- POS system operation
- Ingredient knowledge
- Persuasive sales techniques
Timeline
Lead Budtender
Five Zero Trees
05.2021 - 07.2022
Lead Ice Cream Assistant /Assistant Manager
What's the Scoop?
03.2014 - 09.2018
Chocolate Assistant
Missionary Chocolates
01.2013 - 12.2013
Line Cook
Memphis Pizza Cafe
10.2004 - 12.2010
Assistant Dessert / Pastry Chef
Yia Yia's Euro Café
01.2004 - 10.2004
Pastry Chef
Christina's
08.2001 - 05.2002
Cheese Expert /2nd Assistant Manager
Mantia's
03.1998 - 12.2003
AS - Baking and Pastry Management
Oregon Culinary Institute
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