Liza Muschette
Washington
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
18
18
years of professional experience
17
17
years of post-secondary education
Work History
Office Manager
Georgetown University, Center on Gender Justice and Opportunity
06.2024 - Current
- Heavy calendar management and coordination of meetings for large and small groups; preparation and distribution of agendas, minutes, and other materials to attendees.
- Coordination of travel arrangements and expense reports preparation.
- Manage relations & communications for the office: schedule meetings, organize minutes for Finance, Investment, Audit, Facilities-Infrastructure-Security, Real Estate, and other Board of Trustee task forces and committees as needed.
- Ability to distill what is essential and most important for purposes of record keeping and the written minutes.
- Liaise with staff, students, deans, and administrators to coordinate the completion of school-wide tasks.
- Heavy paper and electronic flow management, including phone, email and hardcopy documentation; ability to maintain, organize and retrieve files quickly and seamlessly.
- Process all office mail, check requests, and credit card reconciliations on behalf of CGJO.
- Compile, compose, edit, proofread, and distribute a variety of paperwork, which may include PowerPoint presentations, Excel spreadsheets, memos, emails, correspondence, policies, reports, requisitions, applications, travel authorizations, pay-related documents, and/or other related items.
- Conducts research on specific issues and comparative best practices at other universities.
- Participate in supporting the master calendar and responding to applicable room reservation requests.
- Provide administrative and/or special project support to the direct reports when needed.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Administrative Manager
Howard University, Department of Medicine
11.2023 - 06.2024
- Performs a broad range of administrative support for all faculty, staff, students.
- Supervises all administrative assistants and technical staff in the Division.
- Formally plans, assigns, directs, and coordinates the work of these functions.
- Responsible for orienting and training others and assigning and reviewing their work.
- Identify and promptly address irregularities in working processes and bring tasks up to quality standards for day-to-day office operations.
- Draft, edit, and prepare, policies, and procedures. Implement office procedures and practices.
- Exhibits and maintains professionalism and proper office decorum.
- Knowledge of principles and processes for supplying excellent customer service.
- Interacts with staff (at all levels) in a demanding environment, staying flexible, proactive, resourceful, and efficient, with an elevated level of professionalism and confidentiality.
- Organizes work, coordinate projects, setting priorities, while meeting deadlines and following up on assignments with minimum direction.
- Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
- Prepares purchase requests for reimbursements, payments, requests for travel authorizations, services, request, etc.
- Assists with analysis of data and troubleshoots data integrity issues.
- Coordinates administrative procedures within department and/or among other offices.
- Keeps Chair and Departmental Executive Officer abreast of all issues that impact the Department.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Administrative Assistant III
Howard University, CEA Chemical Engineering Department
11.2022 - 11.2023
- Performs a broad range of administrative support for all faculty, staff, students, and the dean by publishing documents, conducting research, and scheduling appointments.
- Filter, prioritize, and compose emails on behalf of the department for internal/external communications to faculty, staff, students, colleagues, and vendors.
- Identify and promptly address irregularities in working processes and bring tasks up to quality standards for day-to-day office operations.
- Draft, edit, and prepare the annual calendar, policies, and procedures.
- Maintain chair's calendar by planning and scheduling meetings, conferences, teleconferences, and travel.
- Exhibits and maintains professionalism and proper office decorum.
- Knowledge of principles and processes for supplying excellent customer service.
- Interacts with staff (at all levels) in a demanding environment, staying flexible, proactive, resourceful, and efficient, with an elevated level of professionalism and confidentiality.
- Organizes work, coordinate projects, setting priorities, while meeting deadlines and following up on assignments with minimum direction.
- Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics.
- Assists with analysis of data and troubleshoots data integrity issues.
- Assists in the development of manuals, policies, procedures, systems, and a work plan for the ChE Department.
- Analyzes recurring problems in the ChE Department, determines corrective action for coordination and efficient operation of the office.
- Maintains confidential files and oversees maintenance of primary files while implementing new processes for better office and records management.
- Maintain bookkeeping records of revenues and expenditures for department.
- Assign proper budget codes, prepare requests for travel authorizations, services request, check records, meet with staff, and resolve any differences with accounting before processing.
- Manage all Workday transactions including, requisition requests, expense reimbursements, travel, and contracts.
- Knowledge of computer applications with accompanying user-friendly software, e.g., Workday, Bison Web, Navigate, Access HU, word processing, spreadsheet, data base, outlook.
Facilities Coordinator
Sidwell Friends School, Facilities Department
01.2022 - 08.2022
- Greeted visitors and maintained a security process at the front desk through executing our health and safety protocols.
- Received and screened calls, correspondence, and/or visitors for the manager and other staff members.
- Managed the calendar; coordinated planning for call and meeting requests and ensured updated schedules; determined and prioritized the urgency of requests; resolved meeting conflicts and adjusted schedules accordingly.
- Maintained an organized an accurate list of incoming / pending calls, emails, meeting requests; informed the director of appointments and deadlines; regularly reviewed meeting requests, scheduled meetings, and travel.
- Organized all briefing notes and materials for events.
- Typed correspondence and documents, prepared presentations, and daily reports.
- Organized and maintained inventory of office supplies and placed orders as needed.
- Signed for in-person deliveries and packages and distributed accordingly for the entire school.
- Sorted and organized all physical mail, scanned/archived documents.
- Served as a liaison to other managers and staff members, internal/external customers.
- Responsible for scheduling all appointments, arranging meetings, and conferences.
- Researched information requests, while assembling relevant data and compiling information.
- Organized and maintains correspondence, files and records in accordance with internal procedures.
- Maintained comprehensive and accurate files and folders for meetings and other projects.
- Monitored inventory of supplies and procured supplies, equipment, and services, as required.
- Assisted the Director in the planning, development, and maintenance of physical facilities; assumed leadership for acquisition and use of space.
- Reviewed catalogs and met with vendors to order office supplies and equipment.
- Maintained system for tracking maintenance and service agreements.
- Obtained bids and price quotes from vendors for supplies and equipment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Enhanced communication between departments by developing a centralized system for submitting maintenance requests and tracking progress.
Management Analyst I
Fairfax County Government, Office to Prevent and End Homelessness
02.2019 - 01.2022
- Served as the OPEH facilities response line coordinator, supported facility coordinators with daily administrative duties, as well as maintained calendars and appointments.
- Evaluated, tracked, and documented in a timely manner all incoming customer service requests, escalated emergency requests to the appropriate resources, and directly submitted routine maintenance requests in the facilities database system.
- Provided excellent customer service while communicating effectively with all customers, vendors, clients, county agencies, and management team members.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements implementing changes.
- Organized and coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Recommended changes to agency administrative policies, procedures, and methods.
- Developed filing systems (paper or electric), internal mail processes and procedures, prepared non-routine responses to correspondence, also provided information and data collection to others within the department.
Response Line Coordinator Administrative Assistant II
Fairfax County Government, Office to Prevent and End Homelessness
10.2018 - 02.2019
- Served as the OPEH facilities response line coordinator, supported facility coordinators with daily administrative duties, as well as maintained calendars and appointments.
- Evaluated in a timely manner all incoming customer service requests and coordinated with other site Planning and Operation team members, escalated emergency requests, and directly submitted routine maintenance requests in an online facilities management system.
- Provided excellent customer service and communicated effectively with all customers, vendors, clients, county agencies, and Management Team members.
- Performed administrative duties for the OPEH Physical Resources Team, and supported other facilities projects as required. Responsibilities also included reviewing, preparing, and issuing daily reports for all facility coordinators.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
- Prepared memorandum, processed invoices for appliances, maintained Outlook calendar for appointments and reservations, also entered data into databases with data integrity.
- Ensured operation of equipment by completing preventive maintenance requirements; called in repairs; maintained equipment inventories; evaluated new equipment and techniques.
- Maintained supply inventory by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies, while verifying the receipt of supplies.
- Tracked and documented customer requests; interacted with customers, vendors, clients, and other county agencies.
- Maintained professional and technical knowledge by attending educational workshops, and reviewed professional publications, actively participated in various workgroups related to OPEH strategic planning.
- Effectively resolved conflicts among team members when they arose, promoting a healthy work atmosphere and minimizing disruptions to productivity.
- Collaborated with cross-functional teams to optimize workflow and communication between departments.
- Facilitated open communication channels among team members, fostering a collaborative atmosphere conducive to problemsolving.
- Improved production efficiency by streamlining line coordination processes and implementing new strategies.
- Managed inventory levels effectively, resulting in reduced waste and improved cost savings for the company.
- Scheduled production jobs with regard to available resources.
- Worked with management in coordinating and planning line activities.
- Reduced downtime and increased productivity by proactively identifying bottlenecks and addressing issues promptly.
- Monitored, recorded and tracked production progress to meet aggressive production quotas.
Response Line Coordinator Administrative Assistant II
Fairfax County Government, Office of Strategy Management
01.2018 - 10.2018
- Served as the Office of Strategy Management Facilities Response Line Coordinator. Responded to multiple requests daily; issues ranging from minor to emergency in nature.
- Evaluated, tracked, and documented in a timely manner, all incoming customer service requests and coordinated with other site Planning and Operation team members.
- Escalated emergency requests to appropriate person immediately and efficiently.
- Entered and submitted all routine maintenance requests in an online facilities database management system.
- Interacted with customers, vendors, clients, and other county agencies daily.
- Performed administrative duties for the Office of Strategy Management Operating Team staff, also supported and assisted other departments with administrative tasks or projects as required.
- Actively participated in various workgroups related to the Office of Strategy Management for Human Services strategic planning.
- Provided excellent customer service and communicated effectively with all customers, vendors, clients, county agencies, and Site Planning and Operations Management Team members.
- Prepared statistical, inquiry, and work order reports for the Office of Strategy Management, as well as other duties assigned.
- Effectively resolved conflicts among team members when they arose, promoting a healthy work atmosphere and minimizing disruptions to productivity.
- Collaborated with cross-functional teams to optimize workflow and communication between departments.
- Managed inventory levels effectively, resulting in reduced waste and improved cost savings for the company.
- Ensured timely completion of projects through effective scheduling, resource allocation, and team management.
- Promoted continuous improvement initiatives that led to increased overall performance of the production line.
- Scheduled production jobs with regard to available resources.
- Worked with management in coordinating and planning line activities.
- Coordinated maintenance activities for machinery and equipment, ensuring minimal impact on daily operations while maximizing uptime.
- Examined completed work to identify quality issues.
Administrative Assistant
North Carolina State University, CIPM, Center for Integrated Pest Management
12.2011 - 01.2013
- Provided clerical and customer service/support assistance to CIPM staff including the Director and Associate Directors.
- Managed calendars, appointments, staff meetings, work lunches, and meet-up sessions.
- Prepared correspondence, memos, email, newsletters, for distribution to CIPM staff.
- Scheduled meetings and conferences (in-house/via teleconference), prepared hotel, travel, and meeting contracts.
- Processed all reimbursements for personal and travel expenses, created vouchers for issue of payment, as well as prepared/distributed funds for invoices, and refunds.
- Preserved all grant accounts; verified entries; maintained and controlled general ledger accounts and balances.
- Processed and managed all new hires, temporary, bi-weekly employees, and post-doc students, as well as other duties assigned. Administrative support (confidential reports, correspondence, expense reports, and client database management). Maintained budget of two million dollars, and prepared reports for routine financial accounting daily.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Office Manager
North Carolina State University, GTI, Global Training Initiative
12.2010 - 12.2011
- Provided clerical and customer service/support assistance to GTI staff and students, received, and processed monthly p-card transactions, bill payments, Marketplace, and managed daily office operations.
- Managed calendars, scheduled meetings and assisted with international college-wide events, reimbursed personal and work-related travel expenses, E-Verify, and processed I-9 verification forms and documents.
- Entered and processed application information, documents and/or materials, full knowledge of program policies, procedures, and information systems to communicate and process information.
- Maintained budgets and reported routine financial accounting data following standardized methods and procedures.
- Entered / posted to account ledgers; reconciled accounts; verified entries; maintained general ledger accounts also.
- Processed and managed new hires, temporary, and work study students, as well as other duties assigned.
Database Specialist
Trinity University, Admissions Department, School of Education
10.2007 - 08.2010
- Managed all application files and documents for admissions processes, and procedures.
- Entered massive quantities of inquiries/applications with data integrity and a high degree of accuracy.
- Organized materials and work with a variety of projects simultaneously, while interacting with faculty, staff, and students.
- Coordinated reports, mail merges, and mass mailings, while preparing admissions packages and materials.
- Assisted the Director(s) of Admissions and Dean of Schools with policies and procedures to ensure that the office operates in a productive manner.
- Streamlined data processing tasks by automating report generation and data imports.
- Conducted routine audits of databases to ensure adherence to regulatory guidelines for sensitive information storage.
Education
Bachelor of Arts - Business
Trinity University
Washington, DC, DC 08.2009 - 02.2026
Diploma - General Diploma
Theodore Roosevelt Sr. High School
Washington, DCSkills
- Customer service / Relations
- Office management
- Organizational skills
- Office administration
- Data entry / Data Management
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Billing
- Typing
- Executive & Administrative
- Support & Travel Management
- Meeting Coordination & Minutes
- Office & Facilities Operations
- Staff Supervision & Training
- Financial Processing & Budget Tracking
- Customer Service & Communication
- Vendor & Contract Management
- HR & Onboarding Coordination
- Workflow Optimization
- File/ Database Management
- Software: Microsoft Office Suite, Google, Workday, Banner, Outlook, QuickBooks, PeopleSoft, TRIRIGA, Oracle, and Yardi
- Organization Filing Systems
Timeline
Office Manager
Georgetown University, Center on Gender Justice and Opportunity
06.2024 - Current
Administrative Manager
Howard University, Department of Medicine
11.2023 - 06.2024
Administrative Assistant III
Howard University, CEA Chemical Engineering Department
11.2022 - 11.2023
Facilities Coordinator
Sidwell Friends School, Facilities Department
01.2022 - 08.2022
Management Analyst I
Fairfax County Government, Office to Prevent and End Homelessness
02.2019 - 01.2022
Response Line Coordinator Administrative Assistant II
Fairfax County Government, Office to Prevent and End Homelessness
10.2018 - 02.2019
Response Line Coordinator Administrative Assistant II
Fairfax County Government, Office of Strategy Management
01.2018 - 10.2018
Administrative Assistant
North Carolina State University, CIPM, Center for Integrated Pest Management
12.2011 - 01.2013
Office Manager
North Carolina State University, GTI, Global Training Initiative
12.2010 - 12.2011
Bachelor of Arts - Business
Trinity University
08.2009 - 02.2026
Database Specialist
Trinity University, Admissions Department, School of Education
10.2007 - 08.2010
Diploma - General Diploma
Theodore Roosevelt Sr. High School