Summary
Work History
Education
Skills
Timeline
Generic

Liza Peña

Dallas

Summary

Dynamic hospitality assistant with proven expertise in customer service and bilingual communication. Demonstrated ability to manage operations effectively and transition software platforms, enhancing team performance.

Work History

Hospitality Assistant

Global Views
Dallas
2022 - 2026
  • Managed customer service operations, overseeing payment processing and timely invoicing to ensure cash flow.
  • Ordered office supplies to optimize inventory levels and support operational efficiency.
  • Generated quotes and entered purchase/sample orders into the system.
  • Transitioned from Sage 500 to D365 software, providing training for team members on new platform.
  • Collaborated with sales representatives through email and phone to improve service delivery and customer satisfaction.

Receptionists

Global Views
Dallas
2021 - 2022
  • Assisted walk-in customers by effectively addressing their needs, enhancing customer satisfaction.
  • Directed phone inquiries to appropriate departments, ensuring efficient communication.
  • Processed accounts payable by accurately entering freight bills, supporting timely payments.

Education

High School Diploma -

W.H Adamson High School
01-2020

Skills

  • Customer service
  • Office administration
  • Data entry
  • Microsoft Office expertise
  • Bilingual proficiency
  • Attention to detail
  • Time management
  • Typing speed
  • Learning agility
  • Communication skills
  • Scam email detection

Timeline

Hospitality Assistant

Global Views
2022 - 2026

Receptionists

Global Views
2021 - 2022

High School Diploma -

W.H Adamson High School

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Liza Peña