Liza Perez

• cMaintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
• Provided exceptional customer support, leading to increased client retention and loyalty.
• Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
• Played a critical role in retaining valuable customers through proactive relationship management efforts.
• Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Conducted regular training sessions for staff development and skills enhancement.
• Streamlined service processes for increased efficiency and improved customer experience.
• Facilitated communication between clients and internal teams to address concerns promptly and effectively.
• Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
• Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
• Present to federal magistrate in more complex cases while being successful in my presentation in obtaining benefits for the veterans.

Managed approximately 30 average incoming calls, emails and from clients

• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Increased customer satisfaction by implementing effective staff training and performance management programs.
• Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
• Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
• Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
• Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
• Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
• Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
• Oversaw training of more than five team members.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.