Liza Pesce
Carpentersville,IL
Summary
Dynamic Executive Administrator with a proven track record at American Masonry and Remodeling, excelling in calendar management and report preparation. Adept at fostering communication and mentoring staff, I streamline operations and enhance decision-making processes, ensuring compliance with regulations while delivering exceptional support to executives and clients alike.
Overview
23
23
years of professional experience
Work History
Executive Administrator
American Masonry and Remodeling
12.2023 - Current
- Assisted executives with scheduling appointments and managing calendars.
- Coordinated meetings, preparing agendas and taking minutes for accurate record-keeping.
- Supported the preparation of reports and presentations using Microsoft Office Suite.
- Managed office supplies inventory, ensuring timely procurement and organization.
- Conducted research on various topics to support decision-making processes for leadership.
- Handled incoming correspondence, prioritizing responses based on urgency and importance.
- Served as a trusted advisor to executives providing guidance and support in strategic decision making.
- Assisted executives in achieving business objectives with thorough project management support from initiation to completion.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Lead design and review sessions with technical and business staff.
- Spearheaded marketing initiatives.
- Observed all laws, regulations and other applicable obligations.
- Managed day-to-day development issues.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.
- Safeguarded confidential information through the implementation of strict document management protocols
Home Care Provider
Romanian American Community Center
05.2018 - 09.2019
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Supervised medication administration, personal hygiene, and other activities of daily living.
- Assisted with meal planning to meet nutritional plans.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well organized environment for client happiness and safety.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Front Office Administrator
Body Gears Physical Therapy
04.2018 - 07.2018
- Managed patient scheduling and appointment confirmations to optimize front office operations.
- Coordinated communication between therapists and patients, ensuring timely updates on treatment plans.
- Implemented electronic health record management systems to enhance data accuracy and accessibility.
- Interacted professionally with patients, inside personnel, and physicians, answering questions and responding to phone and email inquiries.
- Contacted non-compliant, as well as potential patients regarding future scheduling.
- Attended at least 1 non-paid marketing event per month.
- Assisted in billing procedures, verifying insurance information and processing payments accurately.
Patient Representative/Referral Coordinator
Pediatric Partners/PediaTrust LLC
08.2016 - 02.2018
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Managed patient inquiries and concerns, providing timely resolutions and support.
- Collaborated with medical staff to ensure accurate scheduling and appointment management.
- Streamlined patient communication channels, improving response times and satisfaction rates.
- Ensured opening and closing office procedures were followed.
- Assisted head physician with being the contact person for her patients.
- Balanced cash drawer daily.
- Lead transition from North Shore HMO to Unified Physician's Network HMO patients.
- Stayed up to date with medical coding, procedures, and ICD 10 codes.
- Liaised effectively with patients, doctors, and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Submitted various medication requests electronically.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Informed patients of excessive wait times and offered to reschedule appointments.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Planned, integrated, and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
- Addressed patients' complaints head on, investigating concerns and worked with medical staff to devise solutions.
- Helped patients obtain health care services by setting up referrals.
Patient Care Manager
LabCorp
07.2002 - 09.2014
- Developed and implemented care protocols to improve patient outcomes and streamline operations.
- Mentored and trained staff on best practices in patient management and safety procedures.
- Utilized well developed communication, active listening, and interpersonal talents when interacting with people on a daily basis.
- Protected patient data confidentiality in alignment with HIPAA protocols.
- Coached, trained, and provided onboarding to all new registration department employees to acclimate each to target positions.
- Delivered information to registration staff regarding any changes to job duties and responsibilities.
- Communicated with patients with compassion while keeping medical information private.
- Created and maintained facility documents and record, maintaining accuracy while managing sensitive data.
- Led and motivated 15 employees through supervision, training, and coaching on duties and daily operational activities.
- Managed operations in accordance with budget requirements.
- Initiated training and education programs for supporting healthcare staff.
- Facilitated peer to peer conflict resolution.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Assisted with IT development projects.
- Participated in bi-annual corporate audits for my department.
- Created internet banner adds and updated company marketing materials as needed.
- Participated in annual out of state corporate events and meetings.
- Conducted quarterly and annual reviews for all department employees.
- Performed all payroll, timekeeping, and attendance records.
- Composed and distributed meeting notes, routine correspondence, and reports (presentation, expense, statistical) on a routine basis.
- Composed all standard operating procedures and training materials for the department.
- Assisted in the development of, and maintained the internal company intranet.
- Participated and provided status updated during weekly business review meetings.
Education
High School Diploma -
Crystal City High School
Crystal City, TXSkills
- Executive support
- Calendar management
- Meeting coordination
- Report preparation
- Patient scheduling systems
- HIPAA compliance
- Staff training and mentoring
- Communication skills
- Training coordination
- Records management
- Microsoft Office Suite
- HTML
- PowerPoint
Timeline
Executive Administrator
American Masonry and Remodeling
12.2023 - Current
Home Care Provider
Romanian American Community Center
05.2018 - 09.2019
Front Office Administrator
Body Gears Physical Therapy
04.2018 - 07.2018
Patient Representative/Referral Coordinator
Pediatric Partners/PediaTrust LLC
08.2016 - 02.2018
Patient Care Manager
LabCorp
07.2002 - 09.2014
High School Diploma -
Crystal City High School