Liza Pirona
Canoga Park,USA
Overview
18
18
years of professional experience
Work History
Senior Clerk
City of Burbank - Public Works Field Services
09.2014 - 12.2017
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Reduced errors in document handling by implementing a thorough review process before submission or distribution.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Facilitated interdepartmental cooperation improving overall workflow coordination resulting in faster completion of projectstasks.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Use of 2-way radio
- Used bilingual skills to translate for patrons and translate documents
Library Associate
City of Burbank - Burbank Public Library
04.2000 - 08.2014
- Handled a daily high volume of in-person and telephone customer service needs including billing, fulfillment, registrations, and general assistance to the public
- Ensured that daily financial receipts were balanced
- Operated database to input, modify, or retrieve data
- Assisted in training pages and volunteer staff
- Purchased new material for the library music collection; maintained budget
- Managed subscriptions for 85 periodicals including cataloging and processing
- Implemented and promoted new and existing library programs
- Maintained library statistics, accounts, and other records
- Reviewed data reports to recognize and correct discrepancies
- Educated public on available library and city services promoting good public relations
- Used Spanish-English bilingual skills to translate for patrons and translate documents for the library
Education
No Degree - Linguistics
Los Angeles Valley College
Valley Glen, CADiploma - undefined
Hoover High School
Glendale, CASkills
- Interacts effectively with the public both in person and via telephone/email
- Communicates clearly (oral and written) in English and Spanish
- Takes initiative in problem solving; good self-starter; detail-orientated
- Able to anticipate needs and address them immediately
- Effectively performs tasks requiring attention to detail
- Very flexible; team orientated
- Ability to prioritize and complete multiple tasks
- Skilled at learning new concepts quickly while maintaining performance
- Extensive experience in providing excellent customer service
- Cash handling
- Complaint resolution
- Policy enforcement
EDUCATION:
- Computer knowledge: MS Office, Word, Excel, Outlook: Skilled at utilizing all types of social media
- Attended many workshops and classes pertaining to customer service and interpersonal skills in the workplace
Timeline
Senior Clerk
City of Burbank - Public Works Field Services
09.2014 - 12.2017
Library Associate
City of Burbank - Burbank Public Library
04.2000 - 08.2014
Diploma - undefined
Hoover High School
No Degree - Linguistics
Los Angeles Valley College
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