Summary
Overview
Work History
Education
Skills
Timeline
Generic
Liza  Posnachidou

Liza Posnachidou

Wallington,NJ

Summary

Personable and dedicated professional with extensive experience in the customer service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Hardworking and reliable employee with an extensive background operating cash registers, stocking merchandise, and providing excellent customer service. Highly organized, proactive, and punctual, excelling within team settings. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals, known for handling escalated customer support issues effectively. Enthusiastic retail professional with hands-on experience in customer service, payment processing, and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dedicated employee with strengths in customer service, sales, and promotion strategies. Successful in teaching junior employees how to maximize performance. Enthusiastic Teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers, and administration. Creates, monitors, and sustains a disciplined school culture of high academic and behavioral standards. Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve their full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.

Overview

2025
2025
years of professional experience

Work History

English Language Teacher

Karypidis Schools
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Graded projects, exams and assignments to track student progression.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Scheduled tutoring sessions to help students improve grades and gain better grasp course material.

Administrative Assistant

ILearn Schools
07.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed research to collect and record industry data.

Purchasing Specialist

ILearn Schools Inc
07.2023 - 06.2024
  • Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
  • Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
  • Negotiated favorable payment terms with suppliers, improving cash flow management for the organization.
  • Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
  • Collaborated cross-functionally to ensure timely delivery of materials and services for project completion.
  • Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
  • Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained documentation for all purchases.
  • Accepted and processed supply requests from staff, and placed orders per procedures.

Manager Assistant , Cashier , Costumer Service

Main Bagels
09.2017 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Family Babysitter / Caregiver

Kehoe Family Residence
04.2012 - 07.2015
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Graded projects, exams and assignments to track student progression.

Education

High School Diploma -

Computer Science High School
Greece

University of Michigan Proficiency Degree - Permission To Teach English Literature

Foreign Languages Center
Greece

Skills

  • Product Knowledge
  • Guest Services
  • Cash Handling
  • Financial Overage Analysis
  • Customer Service
  • Customer Satisfaction
  • Customer Relationship Management (CRM)
  • Fast learner
  • Extremely polite
  • Great personality
  • Reliable
  • Loyal
  • Trustful
  • Open to new experiences / learnings
  • Interested in long period employment
  • Positive and Professional
  • Capable of translations in different languages

Timeline

Administrative Assistant

ILearn Schools
07.2024 - Current

Purchasing Specialist

ILearn Schools Inc
07.2023 - 06.2024

Manager Assistant , Cashier , Costumer Service

Main Bagels
09.2017 - 05.2023

Family Babysitter / Caregiver

Kehoe Family Residence
04.2012 - 07.2015

High School Diploma -

Computer Science High School

University of Michigan Proficiency Degree - Permission To Teach English Literature

Foreign Languages Center

English Language Teacher

Karypidis Schools
Liza Posnachidou