Liza Reed
Fall Branch,TN
Summary
Dynamic Clinical Coordinator at Calladerm Dermatology with a proven track record in clinical leadership and patient services management. Expert in HIPAA compliance and developing training programs, I fostered a culture of continuous improvement, enhancing patient satisfaction through effective communication and meticulous care coordination. Committed to delivering high-quality patient outcomes.
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
18
18
years of professional experience
Work History
Clinical Coordinator
Calladerm Dermatology
07.2013 - Current
- Collaborated with clinic administrators to ensure a safe, clean, and organized environment for patient care.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Demonstrated commitment to patient privacy by implementing robust HIPPA compliance.
- Developed feedback system for patients and staff to voice concerns and suggestions, fostering culture of continuous improvement.
- Communicated closely with the providers, including task lists for patient care.
- Biologic coordinator, patient assistant programs, all prior authorizations,
- Ensured patient coordination with biologics process
- Ordered medical supplies for clinical staff.
- Assisted in surgical procedures, including MOHs surgery.
- Scribing for the providers.
- Assisted with insurance processes in the front office.
- Cosmetic procedures, including acne surgery
- Assisted office manager with staff.
- Developed the surgery schedule.
- Biologic injection training.
- Ipledge designee.
- Upheld the pathology list, called all patients with extensive results. Explaining results, needed procedures. Coordinating the plan for the patient care.
- Outgoing referrals for patient care.
Pharmacy Technician
Anderson Compounding
03.2012 - 08.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Medical Assistant
Healthstar Physicians Dermatology Pc
06.2007 - 02.2012
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
CNA - Certified Nursing
Tennessee Technology Center
Morristown, TN05.2006
Skills
- Staff scheduling
- Clinical leadership
- Clinical documentation
- Developing training programs
- Patient services management
- Patient confidentiality
- Medical records management
- Patient relationship management
- Patient care
- Patient education
- Clinical instruction
- Patient health education
- Patient records administration
- HIPAA compliance
- Progress monitoring
- Records management
- Patient care planning
- Direct patient care
- Patient relations
- HIPAA
- Informed consent
- HIPAA compliant
- Medical database expertise
- Physical assessments
- Clinical inventory control
- Appointment reminders
- Patient outreach
- Critical thinking
- Decision-making
- HIPAA guidelines
Timeline
Clinical Coordinator
Calladerm Dermatology
07.2013 - Current
Pharmacy Technician
Anderson Compounding
03.2012 - 08.2012
Medical Assistant
Healthstar Physicians Dermatology Pc
06.2007 - 02.2012
CNA - Certified Nursing
Tennessee Technology Center
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