- Versatile and dynamic, with a proven track record at Virtua Hospital and Exceptional Medical Transport, I excel in emergency medical care and customer service. Demonstrated ability to adapt to changing conditions and make critical decisions under pressure. Enhanced patient outcomes through effective assessment and compassionate interaction, boosting operational efficiency by streamlining patient management processes.
- Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
LIZA RIVERA
PINE HILL,NJ
Summary
Overview
20
years of professional experience
Work History
YANG Institute of Integrative Medicine- New Jersey
Administrative Assistant
03.2024 - 11.2024
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Virtua Hospital
Emergency Medical Technician
01.2022 - 02.2023
Job overview
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
- Immobilized patient for placement on stretcher and ambulance transport.
Exceptional Medical Transportation
MOTIVE CARE TRANSPORTER/EMT
11.2018 - 12.2021
Job overview
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
- Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Evaluated patient histories to assess and prioritize levels of care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Responded to 911 calls for medical emergencies.
- Handled patient transfers from one medical facility to another.
- Assessed medical conditions of patients in pre-hospital settings.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
DR STEVEN LITZ
Certified Medical Assistant
01.2005 - 08.2015
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Measured patient spirometry.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Lincoln Technical InstituteMount Laurel, NJ
CMA from MEDICAL ASSISTANT
10-2004
University Overview
SUSSEX COUNTY COMMUNITY COLLEGENewton, NJ
No Degree from Liberal Arts
University Overview
PORT JERVIS HIGH SCHOOLPort Jervis, NY
High School Diploma
06-1999
University Overview
EXCEPTIONAL MEDICAL TRANSPORTWest Berlin, NJ
NREMT from EMT
02-2019
University Overview
Skills
- Customer service
- Basic life support
- First aid training
- Emergency medical care
- HIPAA compliance
- CPR and first aid
- Scene safety
- Specimens collection and processing
- Computer skills
- Critical decision-making skills
- Customer rapport
- Vital signs monitoring
- Office administration
- Electronic health records
- Vital sign assessment
- Administrative support
Timeline
Administrative Assistant
YANG Institute of Integrative Medicine- New Jersey
03.2024 - 11.2024
Emergency Medical Technician
Virtua Hospital
01.2022 - 02.2023
MOTIVE CARE TRANSPORTER/EMT
Exceptional Medical Transportation
11.2018 - 12.2021
Certified Medical Assistant
DR STEVEN LITZ
01.2005 - 08.2015
Lincoln Technical Institute
CMA from MEDICAL ASSISTANT
SUSSEX COUNTY COMMUNITY COLLEGE
No Degree from Liberal Arts
PORT JERVIS HIGH SCHOOL
High School Diploma
EXCEPTIONAL MEDICAL TRANSPORT
NREMT from EMT
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