Liza Sherrod
Fort Worth,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
7
7
years of professional experience
Work History
Receptionist/Administrative Assistant
Crawford, Carter & Durbin CPAs
07.2022 - 04.2024
- Administrative duties such as scanning tax documents, answering phone calls/emails, scheduling appointments with CPA's. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Receptionist duties such as welcoming clients into the office, assist in new client consultations, delivering tax returns or other deliverables to clients. Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Creating and reviewing invoicing for clients.
- Assisting executives with firm with all daily tasks and customer relations
- Knowledgeable about prioritizing clients with upcoming deadlines.
Housekeeping Supervisor
NewcrestImage
05.2021 - 01.2022
- In charge of all back of house operations and insuring every room is inspected properly. Conducted regular room inspections to verify compliance with housekeeping standards.
- Successfully keeping inventory of linen, supplies, and laundry chemicals. As well as ordering supplies within the hotels budget.
- Worked with front desk to respond promptly to all guest requests. Trained and mentored all new personnel to maximize quality of service and performance.
Front Desk Lead
NewcrestImage
08.2020 - 05.2021
- Successfully managed third party booking sites and inquires
- Applying chargebacks and making sure all the information is correct
- Assisting and dealing with difficult guest in a professional and calm manner. Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Maximizing proactivity and multitasked all tasks requested by general manager
- Efficient guest service recovery.
Front Desk Receptionist
Icon Lodging
10.2019 - 08.2020
- Market Champ" in charge of market, making sure everything was stocked and placed; confirming profits were correct, taking inventory
- Very high paced business, dealt with customers in a calm and timely manner
- Worked closely with sales and helped bring in multiple groups
- Worked with management to initiate all pandemic protocols
- Improved survey scores.
Data Entry
Complete Maintenance, Inc
05.2017 - 07.2019
- Assisted executives with data entry into payroll using quick books
- Calculating employee expenses
- Assisted and brought new clients into business with company
- Personal assistant to President of company.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05.2024
High School Diploma -
Trimble Technical High School
Fort Worth, TX06.2018
Skills
- Guest Services
- Front Desk
- Housekeeping management
- Office experience
- Customer/Client relations
- Office Administration
- Phone etiquette
- Clerical experience
- Time Management
- Organizational Skills
- Data Entry
- Cash Handling
Timeline
Receptionist/Administrative Assistant
Crawford, Carter & Durbin CPAs
07.2022 - 04.2024
Housekeeping Supervisor
NewcrestImage
05.2021 - 01.2022
Front Desk Lead
NewcrestImage
08.2020 - 05.2021
Front Desk Receptionist
Icon Lodging
10.2019 - 08.2020
Data Entry
Complete Maintenance, Inc
05.2017 - 07.2019
Associate of Arts -
Tarrant County College
High School Diploma -
Trimble Technical High School
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