LIZA SISSAC
Austin,Texas
Summary
Guest-oriented Hospitality and Information Technology professional, driven to cultivate exceptional service. Providing more than 8 years of experience in the hospitality and information technology industries. Proven success in managing complex requests with grace and efficiency. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Hospitality Specialist-General Labor
Punchbowl social
Austin, TX
04.2022 - Current
- Happily greeted and assisted 100's of guests in fast-paced private and public event settings, coordinating with solid team of more than 25 customer service associates.
- Consistently and naturally, exhibited high energy, professionalism and concierge level service when dealing with customers and staff.
- Collaborated with team members to enhance customer service experience and facilitate inter-departmental communication to effectively deliver prompt support.
- Quickly and accurately responded to customer requests, offering excellent support and effective solutions to resolve issues and increase customer satisfaction.
- Maintained up-to-date knowledge of Venue and Event service changes to expertly direct guests as advised.
Lead Hostess /Guest Greeter
Moonshine Bar And Grill
Austin, TX
01.2022 - Current
- Genuinely friendly, outgoing and energetic by nature creating warm, fun, welcoming atmosphere for all guests
- Rewarded for maintaining highly loyal clientele by delivering unparalleled, high-quality service at every stage of dining experience
- Proficient with assisting customers, balancing server loads, kitchen staff limits and customer desires, while overseeing end-to-end dining operations
- Team-player quick to assist FOH and BOH managers and staff with preparing for events to coordinate smooth execution to maximize guest satisfaction
- Efficiently, monitored dining room and guest flow by directing customers to bar area while waiting for tables to minimize wait times and increased drink sales by 25%.
Server/Server's Assistant
Punch Bowl Social
Austin, Texas
06.2021 - 10.2022
- Delivered exceptional guest experiences through fun attentive service and quick response to issues
- Kept close eye on customers to quickly spot leaving guests and cleared/bussed tables for future patrons
- Applied comprehensive knowledge of daily specials of wine, cider, beer, specialty cocktails and activity center games to increase daily beverage and activity sales by 15%
- Assisted with dining room set up prior to and after service period
- Assisted wait staff with timely food delivery and guest requests.
Information Security Analyst Intern
Austin Community College
Austin, TX
09.2021 - 12.2021
- Conducted security audits and risk analyses to identify vulnerabilities and exception violations
- Developed mitigation plans and recommended improvements in security system processes and procedures to onboard new end devices
- Exceeded goals through effective task automation, prioritization, and great work ethic, reducing project workload by 22%.
Client Success Manager
Trusource Labs
Austin, Texas
05.2014 - 04.2018
- Successfully owned and managed entire post sales customer lifecycle: onboarding, implementation, product deployment, training
- Increased adoption, retention and high levels of customer satisfaction by 35% year over year
- Established consultative trusted advisor relationships with functional operation teams to C-Level executives
- Served as main-point-of-contact, collaborative strategist and client advocate
- Exceeded annual revenue goals and retention by 22% through improving client partnerships, assessing client needs and adequately addressing current and future objectives.
Education
Associate of Applied Science - AAS: Computer Information Tech-Network Systems Adm
Austin Community College
Austin, TX12.2021
Certified Customer Success Management (CCSM): Cert - Customer Success Management (CCSM)
Success Coaching
Online/Digital Course09.2021
Skills
- Concierge Greeting/Directing/Seating Guests
- Teamwork and Collaboration
- Dependable/Responsible Hospitality Service
- Reservation Coordination/Multitasking Abilities
- Organization and Time Management
- Guest Relations Management
- High-volume Entertainment and Private Events
- Upbeat and Positive Personality
- Expert at Responding to Difficult Customers
- Creative Problem Solving
Timeline
Hospitality Specialist-General Labor
Punchbowl social
04.2022 - Current
Lead Hostess /Guest Greeter
Moonshine Bar And Grill
01.2022 - Current
Information Security Analyst Intern
Austin Community College
09.2021 - 12.2021
Server/Server's Assistant
Punch Bowl Social
06.2021 - 10.2022
Client Success Manager
Trusource Labs
05.2014 - 04.2018
Associate of Applied Science - AAS: Computer Information Tech-Network Systems Adm
Austin Community College
Certified Customer Success Management (CCSM): Cert - Customer Success Management (CCSM)
Success Coaching
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