Liza Wheeler
Visalia
Summary
Dynamic Patient Coordinator with a proven track record at Dr. Phillips Dental Office, enhancing operational efficiency through meticulous attention to detail and exceptional customer service. Skilled in insurance verification and appointment scheduling, I adeptly manage sensitive situations, ensuring patient confidentiality while fostering a compassionate environment.
Overview
19
19
years of professional experience
Work History
Patient Coordinator
Dr. Phillips Dental Office
Visalia
02.2016 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Assistant Manager
Pizza Hut
Tulare, CA
01.2006 - 01.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Dental
SJVC
Visalia, CA06-2009
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Attention to detail
- Customer service
Timeline
Patient Coordinator
Dr. Phillips Dental Office
02.2016 - Current
Assistant Manager
Pizza Hut
01.2006 - 01.2010
Dental
SJVC