Lizabella Kenopic
Puyallup,WA
Summary
Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
07.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
Starbucks
09.2021 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Team Member
Coldstone Creamery
01.2021 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Bachelor of Science - Urban Planning
Arizona State University
Tempe, AZ06.2028
High School Diploma -
Granite Bay High School
Granite Bay, CA06.2021
Skills
- Cleanliness standards
- Employee Training
- Delegating Work
- Opening and closing procedures
- Role Modeling
- Product Knowledge
- Complaint resolution
- Clear Communication
- Critical Thinking
- Attention to Detail
- Adaptable and Flexible
- Fluent in American Sign Language
Timeline
Barista Trainer
Starbucks
07.2023 - Current
Barista
Starbucks
09.2021 - 07.2023
Team Member
Coldstone Creamery
01.2021 - 05.2021
Bachelor of Science - Urban Planning
Arizona State University
High School Diploma -
Granite Bay High School