Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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LIZABETH SANTIAGO

Deltona,United States

Summary

Dynamic Meds Tech/CNA with a proven track record at Americare Living Assistant, skilled in patient care and medication management. Expert in EHR management and customer relations, I excel at assessing patient needs and fostering emotional support, ensuring optimal health outcomes. Committed to enhancing patient experiences through effective communication and meticulous care.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Meds Tech/CNA

Americare Living Assistant
Deltona, FL
07.2022 - Current
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assessed patient needs in response to medications.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Administrative Assistant

Central Park Dialysis
New York, New York
02.2016 - 12.2019
  • Directed customer communication to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Obtained scanned records and uploaded to database.
  • Screened applicant resumes to coordinate both phone and in-person interviews.
  • Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.

Front Desk Receptionist

Madison Avenue Eyecare
New York, New York
06.1998 - 04.2014
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
  • Greeted visitors and verified reasons for visit and appointment information.
  • Scheduled and confirmed appointments and meetings for management team.

Education

Associate of Science - LPN

Daytona State Colllege
Deltona
07-2026

High School Diploma -

Julia Richmond High School
Manhattan, NY
08.1987

Skills

  • Helping with medication
  • Collecting vital signs
  • Database Administration
  • EHR Management
  • Advanced MS Office Suite knowledge
  • Microsoft
  • QuickBooks expert
  • Inventory supplies
  • Customer relations
  • Database entry
  • Disposing of biohazardous waste
  • Patient Care
  • Maintaining dialysis equipment
  • Patient records administration
  • Vital statistics
  • Hemodialysis treatment

Languages

English
Professional
Spanish
Professional

Certification

  • CNA License
  • Phlebotomy certificate
  • EKG Certificate
  • Meds Tech Certificate

Timeline

Meds Tech/CNA

Americare Living Assistant
07.2022 - Current

Administrative Assistant

Central Park Dialysis
02.2016 - 12.2019

Front Desk Receptionist

Madison Avenue Eyecare
06.1998 - 04.2014

Associate of Science - LPN

Daytona State Colllege

High School Diploma -

Julia Richmond High School

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LIZABETH SANTIAGO