Lizamarie Bonet
Milwaukee,WI
Summary
Customer-oriented Store Manager offering over eight years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emerging Store Manager/Sr Tech (2023)
Walgreens Milwaukee
08.2022 - Current
- Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures
- Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members
- Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy
- Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
CNA
Clearsky Rehabilitation
02.2024 - 10.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Operations Manager
Hayat Pharmacy
05.2015 - 11.2023
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Counted and labeled prescriptions with correct item and quantity
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Processed incoming drug orders
- Communicated with prescribers to verify medication dosages, refills and patient information
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Resolved non-routine issues like third party billing, computer system and customer service issues
Lead trainer
Hayat Pharmacy
05.2015 - 08.2022
- Trained all new staff (Pharmacists and technicians) on how to use PioneerRx
- Acted as an onboarding liaison for new hires by teaching them proper workflow
- Assisted Pharmacy Manager with student development in store
Receptionist Manager
Shafi Medical Center
06.2013 - 04.2015
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Kept the reception area clean and neat to give visitors a positive first impression
- Acted as the first point of contact and set appointments for prospective clients
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Handled complaints and questions, and redirected calls to other team members as appropriate
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Organized and scheduled meetings for staff members and external stakeholders.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
Education
PTCB- Certification #: 30169918 -
PTCB
Medical Office Specialist Certificate -
Kaplan College
Milwaukee, WI06.2013
High School Diploma -
Riverside University High School
Milwaukee, WI06.2012
Skills
- Teamwork, active listening, adaptability, conflict resolution, administrative skills, critical thinking,
- Relationship building and management
- Interpersonal skills
- Accurate cash handling
- Problem-solving skills
- Troubleshooting malfunctioning equipment
- Drug inventory control
- Insurance Verification
- Quality assurance and control
- FDA compliance
- Workflow Optimization
- Training and mentoring
Certification
- Certified Pharmacy Technician (CPhT)
- Immunization License - 2022
Languages
Spanish
Native or Bilingual
Timeline
CNA
Clearsky Rehabilitation
02.2024 - 10.2024
Emerging Store Manager/Sr Tech (2023)
Walgreens Milwaukee
08.2022 - Current
Operations Manager
Hayat Pharmacy
05.2015 - 11.2023
Lead trainer
Hayat Pharmacy
05.2015 - 08.2022
Receptionist Manager
Shafi Medical Center
06.2013 - 04.2015
Medical Office Specialist Certificate -
Kaplan College
High School Diploma -
Riverside University High School
PTCB- Certification #: 30169918 -
PTCB
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