Lizandra Mora
Miami,FL
Summary
Dynamic Sales Agent & Services Consultant with a proven track record at Florida Blue, adept in CRM software and exceptional at fostering key customer relationships. Elevated sales through strategic presentations and effective leads generation, consistently exceeding goals. Recognized for outstanding interpersonal skills and technical support, driving new revenue streams and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Agent & Services Consultant
Florida Blue
Miami, FL
01.2024 - 01.2025
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Monitored industry news, developments, and trends related to our products and services.
- Attended meetings with current and prospective customers to discuss their business needs.
- Developed key customer relationships to increase sales.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Resolved customer complaints promptly and effectively.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Identified customer needs by asking questions and advising on best solutions.
- Assisted large number of customers per day in finding or selecting items.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Supported sales team members to drive growth and development.
- Educated customers about the features and benefits of different services offered by the company.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Negotiated with insurers to secure the best possible rates for clients.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Advised clients on changes in their insurance policies due to life events such as marriage or childbirth.
- Ensured that all documents were properly completed prior to submitting them for review.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Processed payments from customers and handled refunds when necessary.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
Brand Ambassador
Florida Blue
Miami, FL
09.2023 - 01.2024
- Promoted positive company image through superior customer service experiences.
- Managed relationships with vendors involved in promotional activities.
- Increased sales by encouraging customers to purchase additional products and services.
- Assisted with creating digital advertisements for various online platforms.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Provided customer service support during promotional events or when needed.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Trained new brand ambassadors, sharing best practices and brand values.
- Maintained an up-to-date knowledge base on current industry developments.
Cashier Team Lead
Pollo Tropical
Miami, FL
12.2022 - 06.2023
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Maintained work area and kept cash drawer organized.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Coordinated with other departments when additional support was needed during peak hours.
Cashier Team Lead
Panera Bread
Miami, FL
01.2022 - 04.2022
- Monitored cashier performance, providing feedback as needed.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Answered customer questions and provided store information.
Cashier
Y&J Fashion Boutique
Miami, FL
06.2021 - 01.2022
- Greeted customers and provided assistance with selecting items.
- Described merchandise and explained use, operation and care.
- Kept supplies and spare parts organized for upcoming projects and daily use.
- Created attractive merchandise displays to promote sales.
- Assisted in stocking shelves, racks, and displays to ensure merchandise was organized and easily accessible for customers.
Education
GED -
Miami Coral Park Senior High School
Miami, FL07-2022
Associate of Arts - Accounting
Miami Dade College
Miami, FLSkills
- Sales follow-up
- CRM software usage
- Technical support
- New revenue streams
- Sales presentations
- Call control
- Leads generation
Certification
- 0215-LIFE INCL VAR ANNUITY & HEALTH
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Sales Agent & Services Consultant
Florida Blue
01.2024 - 01.2025
Brand Ambassador
Florida Blue
09.2023 - 01.2024
Cashier Team Lead
Pollo Tropical
12.2022 - 06.2023
Cashier Team Lead
Panera Bread
01.2022 - 04.2022
Cashier
Y&J Fashion Boutique
06.2021 - 01.2022
GED -
Miami Coral Park Senior High School
Associate of Arts - Accounting
Miami Dade College
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