Lizandra Negron
Houston ,Tx
Summary
Committed and hardworking manager with 19 years of experience directing fast food service. Well-rounded leader with talent for supervising employees and customer service. Swift problem solver with quick and effective solutions to wide array of issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Ambitious food service manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
1
1
Certification
Work History
Food Service Manager
Jack in the Box
06 2004 - 03 2021
- Oversaw training of more than 3 team members.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Reviewed and approved employee schedules and timesheets.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Increased overall efficiency by optimizing staff schedules to meet fluctuating business demands.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
Food Service Manager
McDonald's Restaurant
04 2022 - 12 2023
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than 3 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
- Improved customer satisfaction by implementing new menu options and streamlining food preparation processes.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
José Rojas Cortés high school
Skills
- Customer Service
- Sanitation Standards
- Hiring and Firing
- Cross-Training Staff
- Money Handling
- Time Management
- Inventory Control
- Problem-Solving
- Leadership abilities
- ServSafe Food Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- FOOD SAFETY CERTIFICATE
- FOOD HANDLER CERTIFICATE
- T.A.B.C CERTIFICATE
Timeline
Food Service Manager
Jack in the Box
06 2004 - 03 2021
Food Service Manager
McDonald's Restaurant
04 2022 - 12 2023
José Rojas Cortés high school