Lizandra Olivera
Miami
Summary
Outgoing and empathetic with strong ability to build relationships and maintain open communication. Possesses foundational understanding of patient care coordination, including medical terminology and insurance processes. Dedicated to ensuring seamless patient referrals and enhancing overall patient satisfaction.
Overview
5
5
years of professional experience
Work History
PATIENT SERVICES, VERIFICATIONS and REFERRALS
UNIQUE MEDICAL CENTERS
10.2022 - Current
- Improved client satisfaction by efficiently managing eligibility cases and providing timely updates.
- Enhanced team productivity, assisting colleagues in resolving complex eligibility issues when needed.
- Adapted quickly to policy changes or updates in regulations by revising application review procedures accordingly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
HOURLY SHIFT COORDINATOR
BURGER KING
11.2021 - 11.2022
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Contributed to a positive work environment by fostering a team-oriented atmosphere that encouraged collaboration and mutual support among employees.
- Improved shift efficiency by developing and implementing effective scheduling practices.
CASHIER
SUBWAY
10.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
TEAM MEMBER
BURGER KING
01.2020 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
High School -
South Ridge High School
Miami, FL06.2022
Skills
- Productivity improvement
- Healthcare
- Patient satisfaction
- HIPAA compliance
- Team management
- Insurance verification
- Appointment scheduling
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Medical terminology
- Professionalism
LEADERSHIP
Very strong leadership skills, I am willing to take charge of anything that is thrown my way. I can successfully lead a team to exceed every goal.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PATIENT SERVICES, VERIFICATIONS and REFERRALS
UNIQUE MEDICAL CENTERS
10.2022 - Current
HOURLY SHIFT COORDINATOR
BURGER KING
11.2021 - 11.2022
CASHIER
SUBWAY
10.2021 - 11.2021
TEAM MEMBER
BURGER KING
01.2020 - 11.2021
High School -
South Ridge High School
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