Lizandra Taboada
Miami
Summary
Dynamic customer service professional with a proven track record at Sunshine, achieving a 91% customer satisfaction rate. Skilled in complex problem-solving and time management, I excel in enhancing client experiences and driving sales growth. Proficient in CRM software and committed to delivering effective solutions tailored to client needs.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Customer Services Assistant
Sunshine
01.2024 - Current
- Cashier
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Good Costumer Services
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Improved customer satisfaction by actively seeking feedback post-services so that adjustments could be made within the organization when needed.
Healt Insurance Sale Agents
Florida Health Solutions.
06.2023 - 12.2023
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Negotiated favorable terms with insurance carriers on behalf of clients to secure competitive pricing for their policies.
- Increased sales by identifying client needs and recommending suitable health insurance products.
- Contributed to the development of marketing materials, including brochures, newsletters, and social media content, aimed at promoting health insurance offerings and generating new leads.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Lawyer
Law Firm Camagüey
09.2020 - 04.2023
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Represented clients in court proceedings, hearings and arbitrations.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Prepared and drafted wills, deeds and patent applications.
- Studied Constitution, statutes and ordinances of quasi-judicial bodies to determine ramifications for cases.
- Directed and supported staff with business registrations and other legal requirements.
Education
Bachelor of Legal Sciences - Laws
University
Camagüey, Cuba06.2020
Skills
- Customer service
- Time management
- Excellent communication
- Friendly, positive attitude
- Appointment scheduling
- Work prioritization
- Administrative support
- Complex Problem-solving
- Office administration
- Cash register operation
- Payment processing
- CRM Software, Excel, QuickBooks
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Services Assistant
Sunshine
01.2024 - Current
Healt Insurance Sale Agents
Florida Health Solutions.
06.2023 - 12.2023
Lawyer
Law Firm Camagüey
09.2020 - 04.2023
Bachelor of Legal Sciences - Laws
University
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